Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Gavin Lawson
Gavin Lawson at Skyline Ford

Gavin Lawson | Page 19

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

Contact Me
4.2
327 Reviews
4.2

327 Reviews

Write a Review

327 Reviews of Gavin Lawson

August 11, 2023

Dealership Rating
Employee Rating

Greeted promptly and quickly took information on service needs. I was given a ride home after writeup. I was notified when completed; which was what they indicated at writeup. Price was fair, and work was More

by Jody
Service Price Transparency
Recommend Dealer
Yes
Report | Print
Aug 11, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 10, 2023

Dealership Rating
Employee Rating

There is no update of my vehicle after 2 months. I have to call them and ask about my car's latest update. When I picked up my car, my tire is low and it shows on my engine board. They don't call yo More

by mhaibless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 11, 2023

Skyline Ford responded

We would love to hear more from you regarding your visit. Give us a call and ask for Jim Agur, Service Manager, or you can send an email to jima@skylineforddirect.com. We look forward to hearing from you and thank you for choosing Skyline Ford.

August 10, 2023

Dealership Rating
Employee Rating

Customer service at quick lane Keizer is great very informative. I can not say the same for skyline. I am also frustrated that I have had my car in 3 times for the same problem and was charged a dia More

by shonie.lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 11, 2023

Skyline Ford responded

We would love to hear more from you regarding your visit. Give us a call and ask for Jim Agur, Service Manager, or you can send an email to jima@skylineforddirect.com. We look forward to hearing from you and thank you for choosing Skyline Ford.

Aug 14, 2023

shonie.lee responded

Good afternoon! Just for the record this is my first review I have done. I have been taking my car to quick lanes the last several times for the routine maintenance. I’ve been very happy with the customer service. I started having issues with my AC last year. On Nov 4, 2022 I paid $512.97 for the ac fix. I went the the winter not needing AC. Then the first time I needed it, it was not working. On May 4, 2023 I paid a total of $711.90 for the AC fix. That brings us to July 2023 and AC is not working. On Aug 2, 2023 I payed $1,812.69 again to fix the Ac. I have went ahead and paid each time for the fixes and the diagnostic fees. I’m very disappointed that I was not told the first time in for my AC diagnostic that Quick Lanes does not have the proper equipment needed to diagnose the AC. So I feel like with that knowledge of knowing that Quicklanes did not have the equipment to diagnose AC I would have saved myself 1,224.87. I felt like it would have only been right to at least not charge me the diagnostic fee the last time in to fix the AC. JP from quick lanes mentioned in a txt that he suggest to skyline I should not be charged another diagnostic fee since this is the 3rd time. So come time to pay I ask Gavin if I’m been charged the diagnostic fee he said no. My parents pick up my car for me I look over the paper and it sure looks like I’m being charged a diagnostic fee again. I call Gavin again and he’s short and tells me I’m not charged I feel like he it just trying to not deal with it. So that brings me to the bad review. I’m only trying to survive just like everyone else and at least save a few hundred dollars although I feel I could have saved more. Thanks for your time. Shonie

August 08, 2023

Dealership Rating
Employee Rating

Done when said. Job was done correctly. A nice cup of coffee while waiting in very nice lobby. More

by SAM Archer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur, Jenny Thomas , Rich Ramsey, Sterling Wallace

Report | Print
Aug 11, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 06, 2023

Dealership Rating
Employee Rating

The service writer helping me was adequate but he did not seen to have detailed information on the services provided. More

by KIRKHARVEY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 11, 2023

Skyline Ford responded

We don't want to leave any questions or concerns unanswered. Give us a call or stop in anytime. Thank you for choosing Skyline Ford!

August 04, 2023

Dealership Rating
Employee Rating

It was exceptional and I would recommend the dealership to every one of my friends. Please accept my review as excellent for your great company More

by shirleymonroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sage Bass, Jeff White, Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur, Jenny Thomas , Rich Ramsey, Sterling Wallace

Report | Print
Aug 11, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

July 31, 2023

Dealership Rating
Employee Rating

Great customer service and my car was fixed on time. I will be going back More

by Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 01, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

July 26, 2023

Dealership Rating
Employee Rating

Everyone was very helpful and courteous and very nice had a great experience great dealership. More

by Armando.ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 26, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

July 26, 2023

Dealership Rating
Employee Rating

Full tune up done and my vehicle wouldn’t start two weeks later, extremely disappointed. When they specifically said told me they checked certain issues and I paid almost 1,500$ More

by Hrhhaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur, Jenny Thomas , Rich Ramsey, Sterling Wallace

Report | Print
Jul 26, 2023

Skyline Ford responded

We want to do everything we can to make sure your issues are resolved. Give us a call and ask for the Service Manager, send an email to jima@skylineforddirect, or stop in so we can work on this with you.

July 25, 2023

Dealership Rating
Employee Rating

Always receive the service as promised. Courtesy to the max. Reliable, on time and always treated to the max. More

by Timjonolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 26, 2023

Skyline Ford responded

Courteous customers to the max! Thank you for choosing Skyline Ford!

1
...
18
19
20
...
33

Dealership Inventory (291 Vehicles)

new 2026 Ford Ranger car, priced at $40,006
2026 Ford Ranger
new
Desert Sand exterior
Automatic
Four-wheel Drive
$40,006
View Details
new 2026 Ford Transit-250 car, priced at $49,067
2026 Ford Transit-250
new
Oxford White exterior
Unknown
Rear-wheel Drive
$49,067
View Details
new 2026 Ford Maverick car, priced at $37,468
2026 Ford Maverick
new
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
All-wheel Drive
$37,468
View Details
new 2026 Ford Expedition Max car, priced at $94,256
2026 Ford Expedition Max
new
Stone Blue Metallic exterior
Automatic
Four-wheel Drive
$94,256
View Details
new 2026 Ford Maverick car, priced at $32,841
2026 Ford Maverick
new
Orange Fury Metallic Tri-Coat exterior
CVT
All-wheel Drive
$32,841
View Details
new 2026 Ford Maverick car, priced at $37,667
2026 Ford Maverick
new
Carbonized Gray Metallic exterior
Automatic
All-wheel Drive
$37,667
View Details
View All Inventory