Gary Scherer

Repairs were delayed multiple times and then not performed correctly requiring me to return the vehicle after picking up. performed correctly requiring me to return the vehicle after picking up. More

by kyle@cpshouston.net Verified Customer Verified Customer

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Excellent repair work and great service. I will continue to use this location. Great recommendation!! I will continue to use this location. Great recommendation!! More

by scotthanus57 Verified Customer Verified Customer

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They always do a fantabulous job! THAT is why I keep coming back. Especially the management (Aftermarket) THAT is why I keep coming back. Especially the management (Aftermarket) More

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The service is wonderful. Everyone is very polite, and Gary Scherer was our contact in the collision center. I can't say enough nice things about him. He got me in to take car Everyone is very polite, and Gary Scherer was our contact in the collision center. I can't say enough nice things about him. He got me in to take care of our problem right away. Everyone was very professional. More

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Professional service at it's best. Quality work with great communication and friendly faces..Rodney the service advisor always helpful. Nathan and Ken Riley in sales are a pleasure Quality work with great communication and friendly faces..Rodney the service advisor always helpful. Nathan and Ken Riley in sales are a pleasure to work with More

by TYSAM21 Verified Customer Verified Customer

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Yall suck at fixing cars and you are liars and just plain ole slow pokes ole slow pokes More

by Aglover1987 Verified Customer Verified Customer

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Absolutely the worst service I have ever received. From the start, the inspector (Israel) was rude, unprofessional, and spent more time complaining about Allstate and berating his own receptionist tha From the start, the inspector (Israel) was rude, unprofessional, and spent more time complaining about Allstate and berating his own receptionist than actually helping us. After finally dropping off my car for repairs, I received nothing but generic text messages with constant delays and zero phone calls. Completion dates changed multiple times without explanation, and I’m now paying $50 a day out of pocket for a rental because of their lack of communication and care. It’s not just frustrating — it’s costing me real money. If you value your time, money, and sanity, avoid Planet Ford Collision Center at all cost. More

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The Collision and Loaner dept staff were kind and professional. The only issue i had bad was that when i received my vehicle back the battery was dead. The battery was charged to start it and wass professional. The only issue i had bad was that when i received my vehicle back the battery was dead. The battery was charged to start it and wass told when i got home i should be okay. but that was not the case. I had to get a jump in the morning to be able to go where i purchased my battery. Luckily my battery was still under warranty and was replaced free. However, i was told by the battery tech that the repair shop killed my battery. i never heard back from anyone at the collision center asking what my findings were and given any assistance. so i will not take my vehicle back there. More

by CCASTILLO62876 Verified Customer Verified Customer

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My overall experience at this dealership was below average, earning them only two stars. While Pamela in the used cars department was excellent and a pleasure to work with, my positive experience ende average, earning them only two stars. While Pamela in the used cars department was excellent and a pleasure to work with, my positive experience ended there. Upon my first call, I was directed to a new-sales person who seemed to split the commission with Pamela. He failed to return my call as promised, forcing me to follow up to confirm the vehicle's availability. When I arrived, he was nowhere to be found, leaving Pamela to assist me. The test drive and negotiations were just average. As part of the deal, I was promised a full gas tank and a vehicle detail, but I left with no gas. Additionally, I paid extra to have body damage on two doors repaired. While the repair was satisfactory, they neglected to reinstall the side step. I had to return two days later to have it fixed, enduring a three-hour wait without receiving yet again a promise of gas for my trouble. In summary, while Pamela was a standout, the dealership's poor follow-through, attention to detail, and communication left much to be desired. I would recommend Pamela, but I will not buy another car from this location if a comparable option is available elsewhere. I cannot recommend this dealership due to their lack of professionalism and commitment to customer service. More

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Very impressed with the level of knowledge, professionalism and follow up by Kelli Campbell. I brought the vehicle in for minor service and it was pointed out that I could take advantage of add professionalism and follow up by Kelli Campbell. I brought the vehicle in for minor service and it was pointed out that I could take advantage of additional service that would help my vehicle run better and get better gas mileage. Since picking it up, my passengers have comment how much smoother, quieter and more powerful the vehicle feels. Thanks Kelli ! More

by Davidsimpson Verified Customer Verified Customer

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