Gary Scherer

My overall experience at this dealership was below average, earning them only two stars. While Pamela in the used cars department was excellent and a pleasure to work with, my positive experience ende average, earning them only two stars. While Pamela in the used cars department was excellent and a pleasure to work with, my positive experience ended there. Upon my first call, I was directed to a new-sales person who seemed to split the commission with Pamela. He failed to return my call as promised, forcing me to follow up to confirm the vehicle's availability. When I arrived, he was nowhere to be found, leaving Pamela to assist me. The test drive and negotiations were just average. As part of the deal, I was promised a full gas tank and a vehicle detail, but I left with no gas. Additionally, I paid extra to have body damage on two doors repaired. While the repair was satisfactory, they neglected to reinstall the side step. I had to return two days later to have it fixed, enduring a three-hour wait without receiving yet again a promise of gas for my trouble. In summary, while Pamela was a standout, the dealership's poor follow-through, attention to detail, and communication left much to be desired. I would recommend Pamela, but I will not buy another car from this location if a comparable option is available elsewhere. I cannot recommend this dealership due to their lack of professionalism and commitment to customer service. More

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Very impressed with the level of knowledge, professionalism and follow up by Kelli Campbell. I brought the vehicle in for minor service and it was pointed out that I could take advantage of add professionalism and follow up by Kelli Campbell. I brought the vehicle in for minor service and it was pointed out that I could take advantage of additional service that would help my vehicle run better and get better gas mileage. Since picking it up, my passengers have comment how much smoother, quieter and more powerful the vehicle feels. Thanks Kelli ! More

by Davidsimpson Verified Customer Verified Customer

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Always great service! Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. More

by armyjay Verified Customer Verified Customer

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Great Experience. This is the second car I buy here. Def will buy a third This is the second car I buy here. Def will buy a third More

by Aandonie Verified Customer Verified Customer

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Always have a good experience with them working around my schedule to get my truck in and repaired schedule to get my truck in and repaired More

by J Verified Customer Verified Customer

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Poor communication, vehicle not finished properly missing parts on vehicle received no receipt of work done collector's truck non certified parts etc. parts on vehicle received no receipt of work done collector's truck non certified parts etc. More

by REGINALRED Verified Customer Verified Customer

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Both the service department and the collision department are trustworthy and efficient. I brought my car in for collision repair and was treated so kindly by Brie, Francisco and Gary. They did an excell are trustworthy and efficient. I brought my car in for collision repair and was treated so kindly by Brie, Francisco and Gary. They did an excellent job on repairing the dent in my car and went the extra mile by giving me a ride home after drop off, cleaning my car inside and out, buffing out other scratches and giving me a little paint sample to cover some of the deeper scratches. They went above and beyond for me. I appreciate the great employees you have staffed at this location. More

by JP6749 Verified Customer Verified Customer

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Awesome dealership great staff very friendly I would recommend this dealer to every person looking to buy a car or get there car serviced or repaired at the body shop recommend this dealer to every person looking to buy a car or get there car serviced or repaired at the body shop More

by CV_OZZMAN Verified Customer Verified Customer

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They should be ashamed of their self selling a senior citizen at F150 Ford STX 5.0 with an engine and transmission problem retired and thought would be the last car I ever own always on for very disappoi citizen at F150 Ford STX 5.0 with an engine and transmission problem retired and thought would be the last car I ever own always on for very disappointing More

by LAWBIG17 Verified Customer Verified Customer

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Randall Reed has been my dealer for excellence since 2003. Great service and coalition department are 5 🌟🌟🌟🌟🌟Ty. Griselle Radkey 2003. Great service and coalition department are 5 🌟🌟🌟🌟🌟Ty. Griselle Radkey More

by Griselle Verified Customer Verified Customer

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