Gary Hasselman

Holm Automotive Center Inc responded

We're delighted to hear that the recall on your 2014 Chevy Traverse was handled quickly and efficiently, and that your driver airbag was changed out in about an hour! It's also wonderful to know that your previous purchase of a 2014 Buick Enclave from Holm was a great experience. Providing efficient service and a positive experience, both in sales and service, is central to our commitment to customer care. Thank you for your continued trust in us, and for highlighting Jamie, Gary, Chuck, Lora, and Lance! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the high recommendation! We appreciate you choosing Holm Automotive for your needs. Our team, including Jamie, Gary, Chuck, Lora, and Lance, strives for excellence in all we do, embodying our commitment to Excel. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your fantastic feedback and the perfect 10/10 rating! We're so glad we could get your car in quickly and that you found Josh very friendly and professional. Providing efficient and excellent service with a friendly attitude is always our goal. Josh Sare, along with Jamie Avers, Gary Hasselman, Chuck Loader, and Reed Nelson, are all dedicated to providing top-notch customer care. We truly appreciate your continued business! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Wow, that's quite a commute! Thank you for your incredible loyalty and for sharing your experience. We are truly honored that you make the 1,000-mile drive from Cleveland to Abilene and that you consistently choose Holm Automotive for your service needs. We're delighted to hear that we're always accommodating, quick, and friendly, providing you with first-class service. We understand the importance of being reliable and efficient, especially for our customers who travel long distances. Jamie Avers and Gary Hasselman, along with our entire team, are dedicated to providing excellent service and ensuring your vehicle is well-maintained. Your continued trust and patronage reflect our commitment to Customer Care, Industriousness, and building Trustworthy relationships. We appreciate you choosing Holm Automotive, even with such a long trip. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic feedback! We're thrilled to hear you received excellent service from the moment you arrived until you left. We're proud that our team, including Jamie Avers, Gary Hasselman, Chuck Loader, Josh Sare, and Lora Simmons, contributed to your positive experience. We strive to provide consistent, high-quality service to all our customers, and your feedback reinforces our commitment to Customer Care and our dedication to Excel in every interaction. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're thrilled to hear that you've found Holm Automotive to be responsive to all your needs, both in our service and collision centers. We strive to create a friendly and professional environment, and we're glad that our knowledgeable staff has met your expectations. Providing excellent service across all departments is a testament to our commitment to Customer Care, Professional Growth, and building Trustworthy relationships. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are very sorry to hear about your frustrating experience. We understand your concerns regarding the recall service, the damage to your dash and interior, and the delays in getting your truck serviced. This is not the level of service we aim to provide, and we sincerely apologize for falling short of your expectations. We value your business and would like to make things right. Please contact our service manager Gary Hasselman directly at your earliest convenience so we can address your concerns and find a resolution. We are committed to upholding our core value of Customer Care and restoring your trust in Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic! Thank you for sharing your positive experience. We're delighted to hear that you found our team friendly and fast, and that you enjoyed the amenities. We're especially pleased that we were able to complete your service in half the estimated time. We understand that your time is valuable, and we strive to provide efficient and timely service. The friendly atmosphere and efficient service you experienced reflect our commitment to Customer Care and Industriousness. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's wonderful to hear! Thank you for sharing your positive experience. We're delighted you're enjoying your Equinox and that it's proving to be a better fit for you than your previous Nissans. We're also thrilled that Chris E. and the entire team contributed to your satisfaction. We strive to provide excellent service and help our customers find the perfect vehicle to meet their needs. Your enjoyment of your Equinox and positive feedback reflects our commitment to Customer Care and our dedication to helping our customers find Value in their purchase. Sincerely, the Holm Automotive Team of Abilene.