Gary Dozier | Page 2

Very, nice clean facility. I bought a 2023 Yukon At4 and 6 months later had to replace the rack and pinion because the warranty had expired a few weeks prior. We did try for se I bought a 2023 Yukon At4 and 6 months later had to replace the rack and pinion because the warranty had expired a few weeks prior. We did try for several weeks to schedule the vehicle for an appointment, but was unable to get anyone to call us back. Once we spoke to someone from the service department, we then had to wait for the part to be ordered. We drove over two hours to this particular dealership where we purchased the vehicle. I asked about a vehicle for the day and they told me that was only for customers who’s repairs fell under their vehicle warranty. I do feel like it would have been a great customer service gesture had they offered us a car for the day, but instead we had to walk to enterprise in the rain and pay to rent a car because we were told it was a five hour job to repair the car. They did tell us that they would waive the $200.00 diagnostic fee because we already knew what the problem was before we brought the car in, but the fee was not waived and they also marked on my paperwork that they washed the car and that did not happen either. More

by Amy Long Verified Customer Verified Customer

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Excellent Associate. . thorough, efficient, and customer oriented. Arrived per the scheduled time, and accomplished the task in good time. . thorough, efficient, and customer oriented. Arrived per the scheduled time, and accomplished the task in good time. More

by mdmarley317 Verified Customer Verified Customer

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Great customer care! Very helpful, friendly and attentive. Will definitely go back for next service. Very helpful, friendly and attentive. Will definitely go back for next service. More

by marnold0809 Verified Customer Verified Customer

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Great service staff and great business model. They are the best only one I would let work on my vehicles They are the best only one I would let work on my vehicles More

by noemail47 Verified Customer Verified Customer

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They did a great job my car now looks amazing like it did when I first brought it. Great job. when I first brought it. Great job. More

by noemail47 Verified Customer Verified Customer

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Very efficient process, from check in to the waiting area, to updates on the process & check out. area, to updates on the process & check out. More

by linevans0702 Verified Customer Verified Customer

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The technician came to my home to perform an oil change and provided efficient and professional service. and provided efficient and professional service. More

by danazilch1 Verified Customer Verified Customer

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Ive bought 13 cars from McCluskey since 1998. Transferring this lease is the absolute last business I will give to McCluskey. The xxxxxxx who runs the service department has his name on the build Transferring this lease is the absolute last business I will give to McCluskey. The xxxxxxx who runs the service department has his name on the building so there's no hope for accountability of how terrible the service department has slipped over the years. Here's a recommendation worry about being the best again instead of the biggest. The only one who cares about being the biggest is the one cashing all the checks, customers would prefer you to be the best. More

by scott.heinlein Verified Customer Verified Customer

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I was very surprised that you provided mobile services! I’m visiting from New Orleans and needed an oil change pronto! Not having to go into the dealership and wait or get an appointment sometime next week I’m visiting from New Orleans and needed an oil change pronto! Not having to go into the dealership and wait or get an appointment sometime next week was very appreciative. All other dealerships should follow your lead! More

by Cooper Verified Customer Verified Customer

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Had my car for over a month got it back had it for one day so I wouldn’t fix brought it back. They put me on another waiting list so I took it to another dealership. day so I wouldn’t fix brought it back. They put me on another waiting list so I took it to another dealership. More

by brian.shell Verified Customer Verified Customer

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