Garret Ondo

Was able to find and resolve the issue in a quick time frame when other dealers could not. frame when other dealers could not. More

by jhcservice Verified Customer Verified Customer

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They took accountability for there mess up and are attempting to make the situation right attempting to make the situation right More

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Garrett was so helpful and professional! Will definitely recommend Colonial to friends and family! Thank you, Garrett! Will definitely recommend Colonial to friends and family! Thank you, Garrett! More

by ttz517 Verified Customer Verified Customer

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This place has taken a turn for the worse ever since Garrett took over the service dept. Miscommunications, longer-than-stated appointments, they even completely forgot/didn't get to my vehicle once and Garrett took over the service dept. Miscommunications, longer-than-stated appointments, they even completely forgot/didn't get to my vehicle once and I had to return the next day with it. I'm no longer giving them my business. More

by reviewer Verified Customer Verified Customer

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Kyle handled my less than enthusiastic reaction to my bill with such grace. I kept xxxxxxxx and he kept smiling and offering support….makes me smile lol! bill with such grace. I kept xxxxxxxx and he kept smiling and offering support….makes me smile lol! More

by sunshine1010 Verified Customer Verified Customer

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I rarely leave reviews, but this experience deserves attention. I brought my truck in for service after a check engine light came on. The dealership claimed to have fixed the issue, but less than a week attention. I brought my truck in for service after a check engine light came on. The dealership claimed to have fixed the issue, but less than a week later, the same light came right back on, for the exact same problem. Communication was absolutely terrible. My vehicle sat there for four full days with no updates, and no good explanation of what was being done. After chasing them down multiple times, I finally learned that they actually had the wrong part the entire time. To make things worse, when I asked for my truck back (since I needed to get to work the next day), the service staff got an attitude with me, as if I was the problem for wanting my own vehicle back after they wasted four days and still hadn’t fixed anything. I expected a professional, customer-focused experience from a Ford dealership, but instead I got poor communication, zero accountability, and unnecessary frustration. I will not be bringing my truck back here, and I strongly suggest anyone else think twice before trusting their vehicle with this service department. Update – Things Have Only Gotten Worse Since posting my last review, the situation has somehow gone from bad to worse. My truck has now been back to this service department two more times for the same exact issue — and the check engine light has come on a fifth time. After months of back-and-forth, I’ve had to file formal complaints with Ford Corporate and the Better Business Bureau just to get someone to take this seriously. That’s how far things have gone — because the dealership can’t seem to properly diagnose or permanently fix the problem they keep claiming is “resolved.” At this point, the pattern is clear: poor communication, questionable workmanship, and a total lack of accountability. I’ve been without my truck for days at a time, and every time I get it back, the same warning light reappears shortly after. Ford should be embarrassed to have this location representing their brand. If you value your time, money, and sanity, do yourself a favor and take your vehicle somewhere else. More

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Excellent experience. Everyone was friendly and professional. They explained everything that was being done. Kept me informed throughout my service. I was pleasantly surpr Everyone was friendly and professional. They explained everything that was being done. Kept me informed throughout my service. I was pleasantly surprised More

by dmgottlich Verified Customer Verified Customer

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Garet was friendly and got my state inspection stcker done on my new Bronco pronto! Will be back for my first oil change. done on my new Bronco pronto! Will be back for my first oil change. More

by jkelly1228 Verified Customer Verified Customer

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Everyone was helpful and courteous. Service was, as usual, great! The work was done quickly ! Service was, as usual, great! The work was done quickly ! More

by slptch22 Verified Customer Verified Customer

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I’ve still waiting to get my ford factory recalls completed successfully. I’ve tried 2 separate. Suits to get this done at colonial ford without success. All recalls are software updates completed successfully. I’ve tried 2 separate. Suits to get this done at colonial ford without success. All recalls are software updates More

by nickersonnathan Verified Customer Verified Customer

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