Gabrielle Handley | Page 5

This dealership has always treated me well. Their prices are reasonable. Unfortunately the last time I took my truck in for an oil change, I mentioned it didn't sound right. It was making a fun Their prices are reasonable. Unfortunately the last time I took my truck in for an oil change, I mentioned it didn't sound right. It was making a funny noise towards the front of the engine. I was told it was looked over and everything was fine. A couple of days later I'm stranded along the side of the road with a shredded serpentine belt. I noticed the large pulley in the upper right corner just hanging at a funny angle. This didn't happen in just a couple of days. Its been going bad for a while and just wasn't caught. I trusted Gates to look over my vehicles and give them the thumbs up before I take long trips out to see my son in Norfolk Virginia. I won't be so inclined to take it to them in the future. More

by twscribe1926 Verified Customer Verified Customer

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They always provide great fast friendly service. Usually a short wait for service. Always quick and easy Usually a short wait for service. Always quick and easy More

by Msipocz217 Verified Customer Verified Customer

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My experience at Gates getting the oil changed in my car was very pleasant. It was handled with courtesy and very professional. I will go to them again! was very pleasant. It was handled with courtesy and very professional. I will go to them again! More

by Butch Murphy Verified Customer Verified Customer

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Loved the service and people and thanks for the coffee a carwash would of been nice maybe next time carwash would of been nice maybe next time More

by kurtkelver Verified Customer Verified Customer

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I was there for over 2 hours they forgot to tell me. I got up after a while thru just said sorry this was so wrong I got up after a while thru just said sorry this was so wrong More

by Donnalynn418 Verified Customer Verified Customer

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The service is ok, but the mechanics have an issue not putting back panels when they take apart something. putting back panels when they take apart something. More

by CORINTHESUSPARCHMAN Verified Customer Verified Customer

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All of the staff are very professional and kind here. They never make me feel bad because I always forget the process for an oil change. They never make me feel bad because I always forget the process for an oil change. More

by NAOMI.TANKERSLEY Verified Customer Verified Customer

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Chris was amazing. Took my car in with no appointment and told him no hurry. They had my charging system diagnosed and fixed the next day Took my car in with no appointment and told him no hurry. They had my charging system diagnosed and fixed the next day More

by MMCAMP7214 Verified Customer Verified Customer

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I was well received and they understood what I wanted and also answered my questions to my satisfaction. I rate them 100% also answered my questions to my satisfaction. I rate them 100% More

by robertmtika Verified Customer Verified Customer

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I have had a horrible experience dealing with the service center. Brett did not call me or my husband to update us about our vehicle while it was at the service station. I was never told what was wrong, fixe center. Brett did not call me or my husband to update us about our vehicle while it was at the service station. I was never told what was wrong, fixed, or what issues were found or not found on my vehicle. I am the ideal Gates customer I purchased my vehicle from Gates it is only serviced by Gates but I have not been treated like a loyal customer instead I have been dismissed and my concerns have been dismissed by Brett who is a manager. I will probably not want to purchase another vehicle from Gates based off this poor customer service experience after I have spent thousands of dollars at Gates. More

by Pjsmith.726 Verified Customer Verified Customer

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