Gabrielle Handley | Page 2

The staff is always professional, courteous, and accommodating. I never take my vehicle anywhere else. Thanks guys, great service! accommodating. I never take my vehicle anywhere else. Thanks guys, great service! More

by Dsconiers1 Verified Customer Verified Customer

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Every time I came with the problem and got it fixed I left with a new problem within 48 hours. That was always my fault. left with a new problem within 48 hours. That was always my fault. More

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Traded my truck in for a new 2500 HD wanted same payment as my 1500 they made it happen definitely will be return customer as my 1500 they made it happen definitely will be return customer More

by cculbertson1983 Verified Customer Verified Customer

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Very well on timing. Hardly no wait involved with an oil change and tire rotation. Hardly no wait involved with an oil change and tire rotation. More

by dennis.creighbaum Verified Customer Verified Customer

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Had steering wheel replaced with an aftermarket brand. Drove home afterwards and found horn did not function, also they did not reset my clock or oil change indicator. So I take it back in and found out s Drove home afterwards and found horn did not function, also they did not reset my clock or oil change indicator. So I take it back in and found out something was missing on the new steering wheel I was never told about this when I first picked up the car That tells me that it was not tested. So I got charged for diagnostic, to figure why the horn didn't work????? I paid the bill and I will never go back to their So called service dept. again More

by mike.barnes Verified Customer Verified Customer

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The staff are courteous and professional. The waiting area was clean and tidy. It was great to have coffee and watch TV while waiting. The waiting area was clean and tidy. It was great to have coffee and watch TV while waiting. More

by mboocher3 Verified Customer Verified Customer

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Always friendly. If something is worth fixing and they have time they do it right away or they assure it will be ok until the next day and makevan appointment for yo If something is worth fixing and they have time they do it right away or they assure it will be ok until the next day and makevan appointment for you to come in. More

by SANDYREED4 Verified Customer Verified Customer

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Always listening to my needs great customer service. I rate service a 10 Thankyou see u my next oil change I rate service a 10 Thankyou see u my next oil change More

by mware1 Verified Customer Verified Customer

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I love the friendly atmosphere. The service techs are though and efficient, The waiting room is comfortable and clean. I appreciate the fresh popcorn. I would suggest offering some The service techs are though and efficient, The waiting room is comfortable and clean. I appreciate the fresh popcorn. I would suggest offering some herbal teas and dried fruit in your vending area. More

by msylesta Verified Customer Verified Customer

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Had my truck in for service. Was told everything looked good. Less than a week later I was stranded along the side of the road. Had it towed back to Gates where they did repairs. Was told everything looked good. Less than a week later I was stranded along the side of the road. Had it towed back to Gates where they did repairs. Got it back, drove it for 2 days, started having more issues with it. Called Gates, and because I didn't have them do all the recommended repairs, they wouldn't do anything for me. The recommended repairs were new brake pads and a leaking shock. Took it to a different repair shop where I was told it was just the thermostat. They showed me what to get and how easy it was to replace. I probably won't use Gates again after this last experience. More

by twscribe1926 Verified Customer Verified Customer

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