Fulton Benya
Fulton Benya at Ken Ganley Ford Norton

Fulton Benya | Page 13

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
319 Reviews
4.8

319 Reviews

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319 Reviews of Fulton Benya

December 13, 2021

Dealership Rating
Employee Rating

Service was absolutelyFabulous...Fulton is soVery Service was absolutely Fabulous...Fulton is so Very professional and deserves a raise... I Was there less than an hour and sure appreciate The pro More

by TECAKRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2021

Ken Ganley Ford Norton responded

We are very happy to hear that Fulton and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 10, 2021

Dealership Rating
Employee Rating

I really was surprised how i was treated with my visit, the people.was very nice answer all my questions and willing the services was the best i can tell when i drive my explorer that it runs great. Thank More

by jessiegooden444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Spath and Kirchenbauer seems very nice and paligh thank u guys

Dec 11, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Jessie, and for taking the time to leave us this wonderful feedback!

December 08, 2021

Dealership Rating
Employee Rating

I work at ganley ford and that do good a job at what thay do More

by wayne 6900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2021

Ken Ganley Ford Norton responded

Hi. Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2021

Dealership Rating
Employee Rating

I like that I can deal with Fulton in service. He makes the experience more personal. The other service advisors could be a little more friendly. It seems that if they are not dealing directly with me I am More

by COFFIELDCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. While we're glad to hear Fulton provided you with good customer service, it's disappointing that the rest of the team fell short of your expectations. We appreciate you bringing it to our attention, it is always helpful to know where we need to make improvements!

December 06, 2021

Dealership Rating
Employee Rating

Everyone is courteous and helpful. I have gone there for many years and have not ever had a bad experience. More

by tclark884j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford!

December 02, 2021

Dealership Rating
Employee Rating

Prompt, friendly service. I was kept informed of status and problems identified and advised what needed immediate attention and what could wait. More

by CDECENZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 02, 2021

Dealership Rating
Employee Rating

The service crew at Ganley Ford is always nice. They do a great job. I will continue to service my vehicle there. More

by Mike M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2021

Ken Ganley Ford Norton responded

Thank you, Mike, for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

November 22, 2021

Dealership Rating
Employee Rating

The $150 each charge for 2 different suspension issues is very excessive. I had to initially pay $300 just to have car looked at. I did expected to pay more because I had services done by a dealership but I More

by younge143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 09, 2021

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, and we are happy to hear that Fulton was a good communicator and you enjoyed working with him. We're sorry however that you were unhappy with the cost of your repairs. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 12, 2021

Dealership Rating
Employee Rating

Dear Ken Ganley Ford, With most dealerships you will get a good sales department or service department , never both. With your Dealership though both are equally dependable . More

by paden4387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fulton met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

November 12, 2021

Dealership Rating
Employee Rating

They always take the time to explain what t needs to be done and why. Very friendly and concerned. More

by Kurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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