I had a very poor experience with Dana Ford.
After signing all paperwork and taking delivery of my vehicle, the dealership attempted to change material terms of the deal and pressured me to retu
After signing all paperwork and taking delivery of my vehicle, the dealership attempted to change material terms of the deal and pressured me to return the vehicle the same day due to their own internal error. The written buyer’s order did not support their claims, and once I requested everything in writing, they backed off. Customers should be very cautious and ensure all terms are clearly documented before and after delivery.
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by jthman94
Verified Customer
Verified Customer
Dec 13, 2025 -
Dana Ford Lincoln responded
Jordan, to clarify the dealership did not change any material terms of your agreement. We actually provided you with copies of the documents you signed to provide clarity on the matter, and offered multiple ways to resolve this issue. One of them being to return the vehicle. We were just honoring our end of the agreement, as we would have expected you to do as well. If you have any questions please feel free to call at any time. 718-983-8700 x296 John Daly GSM.
Dec 13, 2025 -
jthman94 responded
The issue was not returning documents or seeking clarification. At the time of delivery, I was told by the salesperson that the dealership was covering all charges and that any internal discrepancies were not my responsibility. After the vehicle was delivered and the deal completed, I was contacted regarding additional charges that were never disclosed or agreed to. When I disputed those charges, I was told the alternative was to return the vehicle, despite there being no default on my part and without my consent. Since then, communication has shifted away from written correspondence and consists primarily of repeated phone calls, despite my request to keep matters in writing. I did not refuse to honor an agreement—I disputed unauthorized post-delivery charges that surfaced after the fact. My review reflects that experience so others are aware.
10 Our salesman was very good & gave us what we asked
for. Showed us how to navigate our car
for. Showed us how to navigate our car
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by gerisgirl
Verified Customer
Verified Customer
Other Employees Tagged:
Frank Sinatra
Very helpful and courteous And professional and friendly
They got me out of the dealer ship relatively fast because I had to get my wife
They got me out of the dealer ship relatively fast because I had to get my wife
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by Biglouie167
Verified Customer
Verified Customer
Other Employees Tagged:
Frank Sinatra
Yes, the second time I deal with Dena I moved away from
Brooklyn went to another Lincoln dealer. They did not meet the deal that I wanted and Dena did. I am so happy with them. It was worth the four hours
Brooklyn went to another Lincoln dealer. They did not meet the deal that I wanted and Dena did. I am so happy with them. It was worth the four hours traveling to them.
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by Cqperales1965
Verified Customer
Verified Customer
Other Employees Tagged:
Frank Sinatra
EXCELLENT CUSTOMER SERVICE BY FRANK SINATRA AND JOHN THE
SALESMAN. ALWAYS A WONDERFUL EXPERIENCE AT DANA FORD. GOING ON MY 10th year dealing with Dana Ford.
SALESMAN. ALWAYS A WONDERFUL EXPERIENCE AT DANA FORD. GOING ON MY 10th year dealing with Dana Ford.
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by Bravo1579
Verified Customer
Verified Customer
Robert LaRosa , he was professional and patient, strong
recommended! I have lease a bronco, it is easy to drive!
recommended! I have lease a bronco, it is easy to drive!
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by beverlyly
Verified Customer
Verified Customer
Never pressured.
Didn't try to sell me on extra unnecessary options. Salesman, Rob was great
Didn't try to sell me on extra unnecessary options. Salesman, Rob was great
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by John.salerno6
Verified Customer
Verified Customer
Other Employees Tagged:
Frank Sinatra
NO THANKS NO THANK YOU DO NOT WANT TO LEAVE ANY KIND OF
MESSAGE.STOP.ASKING THANK YOU
MESSAGE.STOP.ASKING THANK YOU
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by segwalker
Verified Customer
Verified Customer
Other Employees Tagged:
Frank Sinatra
A+++ Very happy customer.
Good communication. Quick service. Made the process very easy and smooth.
Good communication. Quick service. Made the process very easy and smooth.
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by SPITKITTY
Verified Customer
Verified Customer
They did everything in their power to make sure I was a
happy customer and I appreciate them very much
happy customer and I appreciate them very much
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by Sover1
Verified Customer
Verified Customer