Frank Lacey | Page 18

To properly set the stage, I purchased my 1st brand-new, off the showroom car, a 1971 Ford Torino in 1971. Since then I have purchased/leased new vehicles every 2-3 years, all in the Tampa Bay area. Also, off the showroom car, a 1971 Ford Torino in 1971. Since then I have purchased/leased new vehicles every 2-3 years, all in the Tampa Bay area. Also, I have 20+ years Customer Service managerial experience, in 1 to 9 states for a large corporation. I say this to let you know that these experiences have provided a lot of knowledge for this review. From the time I drove into the Parks Ford parking lot, I saw that Robert had brought "my" shiney new 2014 Ford Escape to the front of the lot for me to see. He walked toward my husband and I, shook our hands (Yes, mine too - so often men forget that courtesy), and introduced himself. From that moment on, he was a professional "friend", who gave us great service. He provided the following: Tremendous vehicle knowledge, that he was able to communicate visually and orally, in terms the customer could understand. Enthusiasm for the product, the dealership, and for me to be able to own and enjoy my new Escape. Professionalism, Courtesy, Great command of the English language - oh, yes, this can be a big turn-off, if not. Humor - in a non-offensive way. Appearance, neat and clean There is so much more, but these things truly set him apart from, and way above, the norm. Finally, honesty and integrity were both apparent. In fact, sometimes he had to know that the honest answer was not what I wanted to hear, but it was always the right thing for him to do. I am thoroughly enjoying my Escape, thanks to Parks Ford, Robert Vido, and Sales Manager, Frank Lacey. With Sincere Thanks, Wilma K. Rocha wkrocha@mindspring.com More

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My partner and I arrived on Saturday (10/26/13) to look at a new vehicle. We were promptly greeted with a smile by Steve Barranco who asked if he could assist us. We agreed and what an AMAZING experience at a new vehicle. We were promptly greeted with a smile by Steve Barranco who asked if he could assist us. We agreed and what an AMAZING experience we had. Steve was courteous, kind and very helpful - without being the "pushy salesman"! He asked us many questions to help us determine what vehicle would work out best for us. Steve was very knowledgeable about the Ford product and directed us to the 2014 Ford Escape SE. We drove that model and also drove the "S" model. All in all, we ended up purchasing a new 2014 Ford Escape SE. My experience with car dealerships in the past has not been the most pleasant - with all the pressuring of a purchase. Steve, along with Frank and Paul, made this experience delightful (if that is possible)!! Marcy and I (Wanda) would like to thank Steve for a great car-buying experience. Frank was also very helpful in getting us to the price that we were comfortable with and then Paul made the financing easy!! It was a pleasure doing business with the Parks Ford family. We will definitely pass the word to our friends that PARKS FORD is the place to buy your next car!! Thanks again Parks Ford of Wesley Chapel!! YOU GUYS ROCK!! Wanda and Marcy More

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Everyone at Parks Ford was very nice. I would highly recommend anyone that would need a car to go to Parks Ford. They are very understanding and they work very hard to get the deal you are looking for. recommend anyone that would need a car to go to Parks Ford. They are very understanding and they work very hard to get the deal you are looking for. More

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The service and sales people are always very helpfull and courtous and one of the only reasons that I go back is because of Alan Sarne,Brent is also very helpful. courtous and one of the only reasons that I go back is because of Alan Sarne,Brent is also very helpful. More

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In my life time experience as a consumer, I have always dreaded car shopping for many reasons, But Parks Ford of Wesley Chapel changed my views. From the moment I walked in the doors I was greeted and trea dreaded car shopping for many reasons, But Parks Ford of Wesley Chapel changed my views. From the moment I walked in the doors I was greeted and treated as a new family member. I gain total respect for every member of the staff I spoke with during my visit, They were all knowledgeable, friendly and attentive to all my needs. I specifically wish to point attention To Ricky Pritzaff. Ricky took me under his wing and made the whole experience stress free. His knowledge and understanding of all the features of My new F150, and his enthusiastic discriptions/explanations of the truck showed pride in the product. He was more than a saleman. Open, engaging, down to earth and receptive. He made the whole day fly by quickly and effortlessly. I have already handed out his card to a few people who have stopped to ask about my truck. I brag about my truck, my experience and Ricky. Thank you for everything. I'll keep in touch. Sincerely Jim More

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You won't regret going here. I bought my car in March, Frank was pleasant to work with and gave me an awesome deal! I've had two services since then and the service department has been amazing eve March, Frank was pleasant to work with and gave me an awesome deal! I've had two services since then and the service department has been amazing every time! More

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Great experience! We got a fair deal without a lot of going back and forth. Everyone was very helpful and friendly. Javier is the best! going back and forth. Everyone was very helpful and friendly. Javier is the best! More

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George is always courteous helpful knowledgable and the type of guy we enjoy dealing with. He is a great asset to your dealership. The whole sales transaction went pretty well. type of guy we enjoy dealing with. He is a great asset to your dealership. The whole sales transaction went pretty well. More

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This dealership went above and beyond to get us in a new truck and helped with any questions I had. Their customer service and employees are outstanding. truck and helped with any questions I had. Their customer service and employees are outstanding. More

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I began my search online for a 2013 F-150. I searched several dealers in the area and after visiting Parks and speaking with their staff, I was able to feel comfortable about making a purchase from them. several dealers in the area and after visiting Parks and speaking with their staff, I was able to feel comfortable about making a purchase from them. They were willing to meet my needs from price to staying late to accommodate my schedule. More

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