Frank Kern | Page 4

I have been getting my last two vehicles serviced here for years. I like when I have an appointment they are ready to take my car in right away. They greet you by name and the service advisors are friend for years. I like when I have an appointment they are ready to take my car in right away. They greet you by name and the service advisors are friendly and knowledgeable. They get you in and out as quickly as possible and washing my car almost every visit is the icing on the cake. The only place I had service my vehicle since I got it ❤️👍🏽👍🏽👍🏽👍🏽 More

by mcnishtoni Verified Customer Verified Customer

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Friendly and knowledgeable staff. Went above and beyond for my first appointment with my new car. Went above and beyond for my first appointment with my new car. More

by nataliya_sergie Verified Customer Verified Customer

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Great service department. Frank is always helpful. Highly recommend them. Will always buy GM and have all my cars serviced by this group. Frank is always helpful. Highly recommend them. Will always buy GM and have all my cars serviced by this group. More

by gf254@msn Verified Customer Verified Customer

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Great job! All issues addressed and technician was excellent I will come back again Thanks All issues addressed and technician was excellent I will come back again Thanks More

by SCOTT112178 Verified Customer Verified Customer

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It was my 1st time, so far impressive, they made it easy to drop off my truck and drove me to work and picked me up a few hours later.Thank you Frank you made it easy ill be back. to drop off my truck and drove me to work and picked me up a few hours later.Thank you Frank you made it easy ill be back. More

by rayroy Verified Customer Verified Customer

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Was told to drop my car off for 730am appointment Monday morning so I would have my car back the same day. Individual even expressed that I could wait for my vehicle. I decide to just drop off. When I calle morning so I would have my car back the same day. Individual even expressed that I could wait for my vehicle. I decide to just drop off. When I called in at 12pm on Monday, come to find out my vehicle still wasn't being worked on and due to the length of the service odds of my car being done by days end was not looking good. Was told I would get a call later that day of the progress and never received one. So naturally I called at 440pm due to the service department closed at 5pm and was told a message would be left for the individual dealing with my vehicle. Got a call at 540pm from said individual asking me why I called........This is the worst service department I have ever dealt with. I am now looking for another dealership seeing as how my household is looking to buy 2 new vehicles. I will never come back to this establishment. Worst experience I have ever had..... More

by K_AND_ERIC Verified Customer Verified Customer

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I am extremely pleased with the level of professionalism, knowledge and workmanship Scranton Motors provides! Thank you knowledge and workmanship Scranton Motors provides! Thank you More

by BMW, Rose Verified Customer Verified Customer

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I bought my car from them brand new zero mileage, a few days later. Engine light come out in the car can’t be drive more than 20 miles an hour. They kept my car for eight days they didn’t even give me a lo days later. Engine light come out in the car can’t be drive more than 20 miles an hour. They kept my car for eight days they didn’t even give me a loaner or even a ride back home. I got a call. It’s ready. When I picked up the car, they told me it was a sensor issue and they fixed it. I left the dealer. The same day engine check light came out again and my car wasn’t drivable. I have to go to a different GMC. Dealer and what they tell me this time is completely different. They have to replace something. connected to the engine. More

by Jacobs2267 Verified Customer Verified Customer

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The guys there are very knowledgeable about my vehicle, professional, and patient. The place is super clean and when it comes to repairs on my vehicle they pay attention to detail. These guys should be enl professional, and patient. The place is super clean and when it comes to repairs on my vehicle they pay attention to detail. These guys should be enlisted I the military because they are that great! They were able to set me up with shuttle to my home and back to Scranton GMC when my repairs were done. More

by alberto410ster Verified Customer Verified Customer

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Very pleasant friendly and prompt. I was given a loaner car which meant a lot to me. I was given a loaner car which meant a lot to me. More

by NMSTANG Verified Customer Verified Customer

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