Frank Kern

The techs were thorough and responsive. All around good experience. Dropped the vehicle off Monday and it was fixed by Tuesday. All around good experience. Dropped the vehicle off Monday and it was fixed by Tuesday. More

by smithdk105 Verified Customer Verified Customer

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I had an absolutely amazing experience here! Salesperson Angelo: Walked right up to me as soon as I arrived, making sure I had everything I needed. Super professional and helpful. Sales Ma Salesperson Angelo: Walked right up to me as soon as I arrived, making sure I had everything I needed. Super professional and helpful. Sales Manager Rob: Went above and beyond to locate the exact vehicle I wanted, even sourcing it from out of state. This was no easy task given how difficult the car was to get, but Rob made it happen. General Manager: Personally ensured my car went through its new car inspection (PDI) and even brought it up to the front for me. That personal touch really stood out! Facility Tour & Service Setup: Angelo scheduled my first service appointment and gave me a full tour of the facility—something I’ve never had done before at any dealership. Finance Manager Doug: Made the entire paperwork process quick and painless. He handled the warranty, registration, and loan approval effortlessly. I was in and out in no time. Atmosphere: The vibe here is incredible—welcoming, professional, and almost felt like being at a country club! This team didn’t just sell me a car; they delivered an exceptional experience. I highly recommend this dealership to anyone looking for top-notch service and care! More

by Shams Zia Verified Customer Verified Customer

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At this juncture, I don't have additional comments to share with you regarding my service. share with you regarding my service. More

by ROBERT.APPEL Verified Customer Verified Customer

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I appreciated the knowledge and time my rep spent with me. 4 stars because the washer fluid has changed from the original we bought the car with. I was told I could buy it but noone seems to know what kin me. 4 stars because the washer fluid has changed from the original we bought the car with. I was told I could buy it but noone seems to know what kind it was anymore. More

by AMKOFFMAN2 Verified Customer Verified Customer

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There was a damage of the panels of the side door. The warranty covered the damage. When I called the dealership, I was connected with Frank and Tyler who took care of ordering the parts and schedul The warranty covered the damage. When I called the dealership, I was connected with Frank and Tyler who took care of ordering the parts and scheduling the service. The service went smoothly, and my car looked like brand new when I picked it up. It was beautifully cleaned inside and outside. Thank you, Cadilac Family for 5-star service. More

by BASIAURBANEK Verified Customer Verified Customer

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Service desk personnel are professional and helpful with current and ongoing technical issues. Frank and James kept me informed each time I've brought my truck [2023 Denali] in for service and the recent GM current and ongoing technical issues. Frank and James kept me informed each time I've brought my truck [2023 Denali] in for service and the recent GMC software recall. Additionally, Scranton's service department personnel have continued to work with me regarding the resolution of the radio/google problems - which is frustrating to a long time GMC owner. More

by PETEARSENAULT Verified Customer Verified Customer

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Service was quick, thorough. I appreciated the vacuum and cleaning. Only thing was that I forgot to bring my coupons and they only took off $10.00, but that's ok. I was happy wit I appreciated the vacuum and cleaning. Only thing was that I forgot to bring my coupons and they only took off $10.00, but that's ok. I was happy with the service and Frank was super. More

by linda.t.drake Verified Customer Verified Customer

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High end dealership that has a great service department with technician's that know what they are doing. with technician's that know what they are doing. More

by DARREN.OLDFORD Verified Customer Verified Customer

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Clear expectations, reasonably priced, delivered on exactly what was expected. Thank you for servicing my Escalade! exactly what was expected. Thank you for servicing my Escalade! More

by COLINDARLING Verified Customer Verified Customer

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Very helpful, knowledgeable and fast service good people to work with in and out fast thank you to work with in and out fast thank you More

by BETSOS94 Verified Customer Verified Customer

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