Frank Kern

I bought my car from them brand new zero mileage, a few days later. Engine light come out in the car can’t be drive more than 20 miles an hour. They kept my car for eight days they didn’t even give me a lo days later. Engine light come out in the car can’t be drive more than 20 miles an hour. They kept my car for eight days they didn’t even give me a loaner or even a ride back home. I got a call. It’s ready. When I picked up the car, they told me it was a sensor issue and they fixed it. I left the dealer. The same day engine check light came out again and my car wasn’t drivable. I have to go to a different GMC. Dealer and what they tell me this time is completely different. They have to replace something. connected to the engine. More

by Jacobs2267 Verified Customer Verified Customer

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The guys there are very knowledgeable about my vehicle, professional, and patient. The place is super clean and when it comes to repairs on my vehicle they pay attention to detail. These guys should be enl professional, and patient. The place is super clean and when it comes to repairs on my vehicle they pay attention to detail. These guys should be enlisted I the military because they are that great! They were able to set me up with shuttle to my home and back to Scranton GMC when my repairs were done. More

by alberto410ster Verified Customer Verified Customer

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Very pleasant friendly and prompt. I was given a loaner car which meant a lot to me. I was given a loaner car which meant a lot to me. More

by NMSTANG Verified Customer Verified Customer

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Ther Service was so so soo great I can't belive how fast it was it was More

by ajbang10 Verified Customer Verified Customer

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Frank Kern and his service were they're usual superb performers. I really appreciated Jim driving me home so that my wife did not have to make the trip. performers. I really appreciated Jim driving me home so that my wife did not have to make the trip. More

by jeff.jerbert Verified Customer Verified Customer

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Customer service was wonderful and everything was explained to me, and I like the reception as well. explained to me, and I like the reception as well. More

by owusu779@gmail.com Verified Customer Verified Customer

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Did you forget to call me back with a quote on that "customer refused service" item yesterday? I really was told my vehicle would be fine until my next scheduled oil change to perform that recommended "customer refused service" item yesterday? I really was told my vehicle would be fine until my next scheduled oil change to perform that recommended work. I was satisfied with the explanation about why you had to report it to GMAC, and yes, thanks I got a coupon. But I really need to know how much it will cost. I recently was told no one turns rotors anymore, that they are made too thin and it's routine now to just toss'em. Can you verify that? When you give me that quote, please? More

by VALACCT Verified Customer Verified Customer

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Very competent staff. Answered all of my questions. Gave me guidance and information about scheduling future service appointments. Answered all of my questions. Gave me guidance and information about scheduling future service appointments. More

by richarddonofrio Verified Customer Verified Customer

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Great service. . courtesy is super. Will recommend to anyone without hesitation . On time is great . courtesy is super. Will recommend to anyone without hesitation . On time is great More

by goodboydal Verified Customer Verified Customer

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Scranton has amazing customer service! From sales to service Scranton has your back no matter what. From sales to service Scranton has your back no matter what. More

by worldresidual Verified Customer Verified Customer

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