Frank Kern | Page 18

Impressive dealer,they care about customer,very unsatisfied with previous dealer,found my new dealer,a+++ unsatisfied with previous dealer,found my new dealer,a+++ More

by zillacamaro Verified Customer Verified Customer

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Frank and team are attentive, with a good customer focus. Work was done in time expected. Work was done in time expected. More

by DaveL Verified Customer Verified Customer

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had a slew of things wrrong with the car that got fixed right before the warrenty expires right before the warrenty expires More

by SUNSETRULE Verified Customer Verified Customer

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Obviously not concerned with customer's safety and when they don't get their way they resort to bully, harassment, and threatening. they don't get their way they resort to bully, harassment, and threatening. More

by 22 Buick Envision Verified Customer Verified Customer

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The Service dept is awesome. ..they are on top of everything....they handled everything asap!!! ..they are on top of everything....they handled everything asap!!! More

by SMTOB56 Verified Customer Verified Customer

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I’ve been very well taken care of in my most recent visit to Scranton’s service dept. Frank kept communication lines open during a few glitches and provided me with supports to carry me through. Beverly, as to Scranton’s service dept. Frank kept communication lines open during a few glitches and provided me with supports to carry me through. Beverly, as always, made sure i was well covered with a loaner. Rob was also attentive and thoughtful, making sure he was aware of my situation and part of the process to ensure a thorough check of my vehicle. More

by stacycatanzaro67 Verified Customer Verified Customer

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The service was completed in the time promised. Service personnel was very courteous and friendly. Service personnel was very courteous and friendly. More

by dfarq123123 Verified Customer Verified Customer

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Courteous, knowledgeable, clear explanations, reminder of appointment, appropriate wait time, friendly group of employees, good experience each appointment. appointment, appropriate wait time, friendly group of employees, good experience each appointment. More

by Deannakorner Verified Customer Verified Customer

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Frank didi a great job as always! He is wonderful to work with always providing updates and ensuring I get the best service. He is wonderful to work with always providing updates and ensuring I get the best service. More

by TRISH.SLOCUM Verified Customer Verified Customer

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Something new was broken every time I picked up my car, new sounds, new issues before even driving off the lot. Loaner fleet not adequate and passed that inconvenience on to the customer. Still waiting f new sounds, new issues before even driving off the lot. Loaner fleet not adequate and passed that inconvenience on to the customer. Still waiting for a call back on a dealership machine that is broken to fix an item thats broken on my car. More

by katie305 Verified Customer Verified Customer

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