Frank Kern

Service desk personnel are professional and helpful with current and ongoing technical issues. Frank and James kept me informed each time I've brought my truck [2023 Denali] in for service and the recent GM current and ongoing technical issues. Frank and James kept me informed each time I've brought my truck [2023 Denali] in for service and the recent GMC software recall. Additionally, Scranton's service department personnel have continued to work with me regarding the resolution of the radio/google problems - which is frustrating to a long time GMC owner. More

by PETEARSENAULT Verified Customer Verified Customer

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Service was quick, thorough. I appreciated the vacuum and cleaning. Only thing was that I forgot to bring my coupons and they only took off $10.00, but that's ok. I was happy wit I appreciated the vacuum and cleaning. Only thing was that I forgot to bring my coupons and they only took off $10.00, but that's ok. I was happy with the service and Frank was super. More

by linda.t.drake Verified Customer Verified Customer

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High end dealership that has a great service department with technician's that know what they are doing. with technician's that know what they are doing. More

by DARREN.OLDFORD Verified Customer Verified Customer

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Clear expectations, reasonably priced, delivered on exactly what was expected. Thank you for servicing my Escalade! exactly what was expected. Thank you for servicing my Escalade! More

by COLINDARLING Verified Customer Verified Customer

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Very helpful, knowledgeable and fast service good people to work with in and out fast thank you to work with in and out fast thank you More

by BETSOS94 Verified Customer Verified Customer

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Very professional fair price good workmanship problem repair right and car returned clean and finished on time repair right and car returned clean and finished on time More

by RONALDLANGLOIS Verified Customer Verified Customer

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Frank was very personable clear at explaining everything and a great guy . Quick to call back and text with updates , friendly and great communication and a great guy . Quick to call back and text with updates , friendly and great communication More

by REEVO76 Verified Customer Verified Customer

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Worst experience with service I have ever had. I would not bring my Truck here again. Truck came back damaged due to tree sap eating thru my paint. They indicated they could do nothing because “it I would not bring my Truck here again. Truck came back damaged due to tree sap eating thru my paint. They indicated they could do nothing because “it was an act of god” Ridiculous especially since they parked it under trees. Brand new 2024 Truck damaged paint. I called left a message for the general manager to call me spoke to service manger “Rob” who was terrible. General Manager never called back. Very disappointing!!! More

by christopher.algoo Verified Customer Verified Customer

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Rotated my tire but didn’t calibrate them accurately. Next morning it was showing low tire pressure on back tires. Next morning it was showing low tire pressure on back tires. More

by SARAHALFORD2007 Verified Customer Verified Customer

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Over sells and over priced. Brake pads and rotors on a SRX 1600$. No way Brake pads and rotors on a SRX 1600$. No way More

by Bhamilton227 Verified Customer Verified Customer

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