Frank Gioia

Finally, a dealership that is straight forward and honest! I highly recommend using them. They were pleasant to work with and promptly corrected any issues that we had. Our salesman Keith was outstand honest! I highly recommend using them. They were pleasant to work with and promptly corrected any issues that we had. Our salesman Keith was outstanding! More

by cblspeters Verified Customer Verified Customer

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Everyone and everything was fine. I have nothing else to say.. I am done and annoyed I have nothing else to say.. I am done and annoyed More

by moc1268 Verified Customer Verified Customer

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Keith was my salesman he was awesome not pushy like most salespeople everyone there was very friendly & helpful I got the car I was looking for very happy with the car & price would highly recommend this de salespeople everyone there was very friendly & helpful I got the car I was looking for very happy with the car & price would highly recommend this dealership More

by Herb Verified Customer Verified Customer

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Great support from everyone I appreciate the help thank you and happy new year. I loved the support from both Omar and Frank you and happy new year. I loved the support from both Omar and Frank More

by mrfast8686 Verified Customer Verified Customer

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I flew in from Ohio, they paid for transportation from the airport to their dealership. Ended up having a small problem with the vehicle I was purchasing but they were completely honest with me and actual the airport to their dealership. Ended up having a small problem with the vehicle I was purchasing but they were completely honest with me and actually had guys work overtime while I waited for the vehicle. I would certainly recommend them to anyone. They were honest and straight forward throughout the whole process. The mechanics were outstanding!!! More

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From the time I walked into the dealership including a test drive everyone especially Anthony was courteous and attentive to my concerns and how I wanted to proceed. It was a very good experience test drive everyone especially Anthony was courteous and attentive to my concerns and how I wanted to proceed. It was a very good experience More

by thevulcanpress Verified Customer Verified Customer

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This dealership is wonderful, the customer service was outstanding. I am greatful to everyone especially Jim, he took great care of me outstanding. I am greatful to everyone especially Jim, he took great care of me More

by timlomax2013 Verified Customer Verified Customer

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My experience purchasing a Cadillac Lyriq Luxury 2 from Paul Conti Cadillac was disappointing. While my family and I love the vehicle, the customer service at this dealership fell far short of expectations Paul Conti Cadillac was disappointing. While my family and I love the vehicle, the customer service at this dealership fell far short of expectations. Jimmy, the salesperson, was great—knowledgeable, professional, and transparent. He explained the options and recommended a demo model with 1,700 miles, assuring me it was "like new" and in immaculate condition. Since I viewed the car after dark, I couldn’t do a thorough inspection but trusted his word. Jimmy promised the car would be detailed and ready the next day. The following morning, I drove to West Point to secure a certified check and arrived at the dealership with my family in tow, expecting an exciting moment. However, during the daylight inspection, I noticed yellow marks in several places, which Jimmy rubbed off. More concerning was a deep scratch above the rear tail light. There were also paint smudges on the bumper. Jimmy seemed unaware of the scratch and took the car to be touched up. I was then directed to speak with Frank, the manager, about the issue. From the outset, the interaction felt dismissive. Frank barely looked up from his computer and asked me to explain the issue again, despite already knowing the problem. When I described the scratch, he minimized it as a "smudge" and implied imperfections were typical for demo models. It was clear he hadn’t even seen the damage himself. His multitasking and lack of engagement felt disrespectful, especially during such a significant purchase. I asked him directly to stop and give me his undivided attention, which he reluctantly did. Frustrated, I stepped outside to cool off and even considered going to another dealership. When I returned, Frank came out to apologize and offered a "We Owe You" form to fix the damage. Hoping this would resolve the issue, I completed the purchase. Unfortunately, the service experience was equally frustrating. When I returned on Monday for the repair, the service department had no record of the issue, and no loaner vehicle was available until December 5—nearly a week later. I eventually received a loaner, but it made strange noises, and I had to swap vehicles multiple times until the repairs were completed on December 13. To add to my disappointment, I later discovered that the Lyriq was missing a feature I was told it had—the ability to convert the rear-view mirror to a digital camera. This feature wasn’t included in the build sheet, which felt like yet another misrepresentation. In summary, while I’m satisfied with the vehicle itself, the customer service at Paul Conti Cadillac—both in sales and service—was frustrating and unprofessional. What should have been a special moment for my family was overshadowed by poor communication, dismissiveness, and repeated inconveniences. I hope this feedback prompts improvements in their customer service. More

by mg5421 Verified Customer Verified Customer

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Very professional and knowledgeable team! Would definitely recommend and use in the future again. AAA+ Would definitely recommend and use in the future again. AAA+ More

by NEAPOLI Verified Customer Verified Customer

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Frank was great was very informative took the time to show all the features of the new car show all the features of the new car More

by JOSEPHRICCIARDI2 Verified Customer Verified Customer

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