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Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
476 Reviews
4.8

476 Reviews

Write a Review

476 Reviews of Frank DiCostanzo

October 14, 2025

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Employee Rating

Outstanding service. Knowledgeable staff, transparent pricing, and smooth process from start to finish. Highly recommend this dealership for anyone seeking a stress-free More

by hernancuervo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Keven Umana, Frank DaSilva

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Oct 14, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 01, 2025

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Employee Rating

They quoted me at $50. 00 over the phone for a tire rotation. When I went in they said no , and charged me iver $60.00. The work was well done . Other than the quote iss More

by CHACHI1008
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Oct 01, 2025

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 30, 2025

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Employee Rating

They are on time, inspect and review the car quickly. They clearly explain the problems and the potential solutions. Once a plan is made to fix the problem, the work is done quickly and on schedule. More

by VW Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Sep 30, 2025

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 20, 2025

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Employee Rating

This dealership is always clean, efficient, and respectful of my time. Entire staff I’ve interacted with are kind More

by L.Turco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Sep 20, 2025

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 02, 2025

Dealership Rating
Employee Rating

Excellent service,a very accommodating and informative rep.Hope to get my regular check ups there. More

by burnsmellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Sep 02, 2025

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 02, 2025

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Employee Rating

Always great service at Colonial Volkswagen of Medford. Frank and all of the staff are great to deal with. More

by FRANKDGRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Sep 02, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 09, 2025

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Employee Rating

I’d always like the price to be less expensive…. but, I believe the services was fair and efficient. And the people were courteous and helpful. More

by ddhaggerty19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Aug 09, 2025

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 05, 2025

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Employee Rating

They were able to find a state incentive that meant I didn’t need to pay for any of my repair. Very grateful! More

by WE2274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Aug 05, 2025

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 29, 2025

Dealership Rating
Employee Rating

Great service and advisor lived the repair video excellent hob with detail on car happy customer More

by jmgwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Jul 29, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 18, 2025

Dealership Rating
Employee Rating

They were great. they communicated very well and fixed it on time and pick up was easy. Also , were able to get my car in quickly. Staff very helpful More

by linda.bellofatto26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva , Person who answers the phone

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Jul 18, 2025

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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