Francisco Melendez
Francisco Melendez at Universal Hyundai
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Francisco Melendez

Service Manager

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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8 Reviews
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8 Reviews

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8 Reviews of Francisco Melendez

November 13, 2024

Dealership Rating
Employee Rating

Needed to prepare better when I came to look at car it was not available to view a More

by Eric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2024

Universal Hyundai responded

Eric, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

May 09, 2024

Dealership Rating
Employee Rating

Omar Quintana was the biggest help for me during my purchase, wouldn't have been the same without him. More

by DanielR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Ramces Rivera , Omar Quintana

May 09, 2024

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Daniel, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 23, 2024

Dealership Rating
Employee Rating

Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha More

by sneyermarnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 24, 2024

Universal Hyundai responded

Marnie, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

March 10, 2023

Dealership Rating
Employee Rating

I am a Repeat Customer. ..And I love coming here for Service and My New Purchase. Excellent. More

by HERNT51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2023

Universal Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 22, 2022

Dealership Rating
Employee Rating

Buying the car was great. The service department was not. I did not receive what I asked for and got no communication until after. More

by COLONFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2022

Universal Hyundai responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 07, 2021

Dealership Rating
Employee Rating

made appt for oil change and didn't get car back for 3 hrs! I was there at 0900 for a 0915 appt and didn't get to service writer until 0930! That's just crazy... also got the car back with oil prints on t More

by LMC50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rhoda Allen

February 22, 2020

Dealership Rating
Employee Rating

The best experience I’ve had by far on a vehicle purchase from beginning to end. I will recommend this to all of my friends and family More

by Pestrella7
Recommend Dealer
Yes
Feb 25, 2020

Universal Hyundai responded

Thank you for this awesome review and for sharing your experience with us! we look forward to working with you in the future!

March 06, 2019

Dealership Rating
Employee Rating

Long wait time, no communication, no transparency. I went in for a recall issue and was told it would only be 1 hour and after two hours was told my car hasn't even been seen yet. Never communicated no More

by kdelaflo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Simo Bassi

Mar 06, 2019

Universal Hyundai responded

We would like to thank you for sharing your experience with us and voicing your concerns about our customer service.We apologize for the experience you had while your visit with us as, we strive to provide our customers with attentive, helpful and prompt service. We will be looking into your visit and you are more than welcome to voice your concerns and we can see how we can come to a resolution. My contact is lbautista@unuversalnissan.com Thank you Lori

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