Francisco Lona

Customer service is outstanding! They listen and address the issue as though it is their own vehicle. They listen and address the issue as though it is their own vehicle. More

by beverly.sleeper Verified Customer Verified Customer

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I have been buying from This dealership since I bought my first truck in 1999. The quality and service was on par then and still my go to dealership. I recommend giving the good folks in Humble an opportunit first truck in 1999. The quality and service was on par then and still my go to dealership. I recommend giving the good folks in Humble an opportunity to earn your business. More

by SPOERLE36 Verified Customer Verified Customer

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Excelente servioo personal amable eficiente , atienden correctamente recomiendo planet ford en humble tx st. Manny Diaz exelente servicio en refinanciamient. correctamente recomiendo planet ford en humble tx st. Manny Diaz exelente servicio en refinanciamient. More

by ANAVEGA2176 Verified Customer Verified Customer

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Collision department made my 8 year old truck look brand new after my accident! They communicated well thru out the entire process new after my accident! They communicated well thru out the entire process More

by RSA2005 Verified Customer Verified Customer

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Great place and an awesome dealer to do business with . JP is the bomb …. Hector was a great help and Eric in the body shop was outstanding. JP is the bomb …. Hector was a great help and Eric in the body shop was outstanding. More

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I have purchased several cars through this dealership, and the service from salesperson Richard Benitez to Lyndi Sage-Waler when I needed a loaner, to Francisco Lona when my car needed body work, to the and the service from salesperson Richard Benitez to Lyndi Sage-Waler when I needed a loaner, to Francisco Lona when my car needed body work, to the service department. I will continue to use Planet Ford on 59 North More

by jaf804@yahoo.com Verified Customer Verified Customer

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Yall suck at fixing cars and you are liars and just plain ole slow pokes ole slow pokes More

by Aglover1987 Verified Customer Verified Customer

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Absolutely the worst service I have ever received. From the start, the inspector (Israel) was rude, unprofessional, and spent more time complaining about Allstate and berating his own receptionist tha From the start, the inspector (Israel) was rude, unprofessional, and spent more time complaining about Allstate and berating his own receptionist than actually helping us. After finally dropping off my car for repairs, I received nothing but generic text messages with constant delays and zero phone calls. Completion dates changed multiple times without explanation, and I’m now paying $50 a day out of pocket for a rental because of their lack of communication and care. It’s not just frustrating — it’s costing me real money. If you value your time, money, and sanity, avoid Planet Ford Collision Center at all cost. More

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I brought my Ranger in for an oil change service, with a request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no apparent reason. 1) I had to call back numerous times to check on my vehicle. No service person would return a call. 2) The sun visor was ordered (supposedly). I have never heard back on the status and it has been over 6 weeks. 3) The transmission appointment was scheduled for 90 days from my original request. So I drive a potentially failing transmission for 3 more months before someone is available to look at it. 4) I have called back and the service person who I originally worked with is always out, at lunch, or unavailable. VERY POOR customer service! More

by lewis11 Verified Customer Verified Customer

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Always great service! Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. More

by armyjay Verified Customer Verified Customer

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