Francisco Lona
Body Shop Estimator
Randall Reed's Planet Ford
19000 Highway 59 North
Humble, TX 77338
27 Reviews
Write a Review27 Reviews of Francisco Lona
September 19, 2024
I brought my Ranger in for an oil change service, with a request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no apparent reason. 1) I had to call back numerous times to check on my vehicle. No service person would return a call. 2) The sun visor was ordered (supposedly). I have never heard back on the status and it has been over 6 weeks. 3) The transmission appointment was scheduled for 90 days from my original request. So I drive a potentially failing transmission for 3 more months before someone is available to look at it. 4) I have called back and the service person who I originally worked with is always out, at lunch, or unavailable. VERY POOR customer service! More
Other Employees Tagged: Jose Alvalrado
September 16, 2024
Always great service! Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. More
Other Employees Tagged: Gary Scherer
September 08, 2024
Every thing went great. Every thing went great. Every thing went great. Every thing went great. Every thing went great. Every thing went great. Every thing went great. More
Other Employees Tagged: Richard Fuller, Manny Diaz, Zeke Moreno
May 09, 2024
Both the service department and the collision department are trustworthy and efficient. I brought my car in for collision repair and was treated so kindly by Brie, Francisco and Gary. They did an excell are trustworthy and efficient. I brought my car in for collision repair and was treated so kindly by Brie, Francisco and Gary. They did an excellent job on repairing the dent in my car and went the extra mile by giving me a ride home after drop off, cleaning my car inside and out, buffing out other scratches and giving me a little paint sample to cover some of the deeper scratches. They went above and beyond for me. I appreciate the great employees you have staffed at this location. More
Other Employees Tagged: Gary Scherer, Brittany Gerber
April 23, 2024
Staff was friendly and helpful I've never owned a Ford, they sold me on ford. they sold me on ford. More
Other Employees Tagged: Hervey Ayala, Todd Silva, Blain Black, Nathan Zuniga, Zeke Moreno, Lyndi Sage - Walker
February 14, 2024
Gary and Francisco always see us thru when we need help the most. They have taken care of our several vehicles for us over the years and always been so great to work with the most. They have taken care of our several vehicles for us over the years and always been so great to work with More
Other Employees Tagged: Gary Scherer
January 29, 2024
One of my tires was put on backwards. A full bottle of air freshener disappeared and I still haven’t received any paperwork of what all was done from Francisco. So I’m not happy at a A full bottle of air freshener disappeared and I still haven’t received any paperwork of what all was done from Francisco. So I’m not happy at all! More
December 14, 2023
Body shop did a great job on my truck. The staff was very helpful and help me with my rent car. The staff was very helpful and help me with my rent car. More
Other Employees Tagged: Todd Silva, Lorena Barker
December 06, 2023
Very pleased with the purchase F250 6. 7L Diesel King Ranch. Juan Perez goes out of their way to get me the vehicle that I want. Kevin Mckinnon in accessories department was very helpful in 7L Diesel King Ranch. Juan Perez goes out of their way to get me the vehicle that I want. Kevin Mckinnon in accessories department was very helpful in helping me add a tonneau cover and spray on bed liner. I enjoy every moment driving my new F250 King Ranch. More
Other Employees Tagged: Hervey Ayala, Kevin McKinnon, Nathan Zuniga, Juan (JP) Perez