Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.8
235 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

235 Reviews

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235 Reviews of Fernando Cruz

April 05, 2026

Dealership Rating
Employee Rating

It’s always A pleasure to do business at Columbia Ford— both in sales and service. More

by JANPROLL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

April 05, 2026

Dealership Rating
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Very nice costumer service and very friendly with comfortable waiting area and cafeteria free coffee and tea!🫶 More

by macuri.torres
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

April 03, 2026

Dealership Rating
Employee Rating

Excellent customer service. The dealership always provides professional service and customer care. There's a reason why their motto is, 'fixed right the first time'. It always i More

by Nategagnon1521
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 03, 2026

Dealership Rating
Employee Rating

Fernando in service is the best! ! I would recommend him to anyone. Very helpful and informative More

by DEC199
Service Price Transparency
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Recommend Dealer
Yes

April 03, 2026

Dealership Rating
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Eric and his staff are prompt, polite and professional. Excellent experience with Columbia Ford , makes me proud to be a Ford owner ! More

by 317MISSIONS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eric Gates, Mike Pahlas

April 01, 2026

Dealership Rating
Employee Rating

Always very friendly and pleasant to talk to and to have service my car. They treat me and care with respect. More

by JESSL1204
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas , Monica

April 01, 2026

Dealership Rating
Employee Rating

The dealership did a good prompt job. Great service, their are good people work in there More

by garywilcox8960
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 31, 2026

Dealership Rating
Employee Rating

Communication was amazing and getting updates were more important then knowing when exactly my car would be ready. Thankfully it was only 4 weeks. More

by tgianpoalo
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

March 29, 2026

Dealership Rating
Employee Rating

Service department is fantastic. Always quick to help with anything I need. Also very patient with pleasant with customers. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 28, 2026

Dealership Rating
Employee Rating

Great service very quick and was taken care of Very happy with the service that I got More

by Skaterdude76mike
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Mar 28, 2026

Columbia Ford Kia responded

Thank you for choosing us for your Volkswagen service. We’re glad our team provided quick, attentive care. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

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