Fernando Cruz
Fernando Cruz at Columbia Ford Kia
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Fernando Cruz

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.8
143 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

6 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.8

143 Reviews

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143 Reviews of Fernando Cruz

March 09, 2025

Dealership Rating
Employee Rating

Excellent service, friendly and knowledgable staff, very nice waiting area and cafe. Overall a very nice and comfortable dealership. Columbia Ford Kia will definitely be my dealership of choice for all serv More

by LD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 01, 2025

Dealership Rating
Employee Rating

Columbia Ford always provides excellent service from very capable technicians and front desk staff. They are always courteous and attentive to my needs as a customer. More

by Denim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 29, 2025

Dealership Rating
Employee Rating

Excellent service and professional sales team. I never fealt like they were wasting my time, and certainly went above and beyond to take care of me. More

by Sgonz101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Senick, Ilya "Eli" Belyi

January 21, 2025

Dealership Rating
Employee Rating

Superior service everyone willing to help as I can through the door . Bobby explained what was going to happen and upon return he explained the fix More

by Skipstang
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

January 21, 2025

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We have purchased two cars from this dealership. The whole process was great. The service guys are awesome and have gone out of their way to help me when I was locked out of my car and stranded. More

by jmiller
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

January 19, 2025

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Every time I go to Columbia Kia I’ve always had great And prompt service. Their service. Advisers have always been polite and courteous. More

by Shea
Service Price Transparency
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Recommend Dealer
Yes

January 12, 2025

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Employee Rating

Only one issue told to customer even though there were multiple. Vehicle has a warranty. Some of major importance. Coolant and brake fluid we’re completely empty More

by tyraefletcher
Service Price Transparency
Workmanship
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Recommend Dealer
No

January 07, 2025

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Employee Rating

Everyone was super friendly, welcoming, and happy to take the time to explain everything. Lots of amenities too. More

by meaghan.penrod
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch, Rush Wellington

December 23, 2024

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Employee Rating

Erin found me a car right away! Everyone was extremely helpful. And the cookies are yummy! More

by donaldduck989
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ilya "Eli" Belyi , Erin Schmelter

December 07, 2024

Dealership Rating
Employee Rating

Outstanding service! I was very impressed with their professionalism and customer service from start to finish! More

by Desciscio
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Recommend Dealer
Yes
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