Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.9
180 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

7 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

180 Reviews

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180 Reviews of Fernando Cruz

January 30, 2026

Dealership Rating
Employee Rating

It was a simple oil change but the service is really good here, they took me in immediately and the wait time wasnt bad at all. More

by sgkukov
Service Price Transparency
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Recommend Dealer
Yes
Jan 30, 2026

Columbia Ford Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Pahlas Service Manager mpahlas@columbiaford.com

January 30, 2026

Dealership Rating
Employee Rating

Seamless and efficient Always a pleasure there. Everyone is professional and courteous. Always quick to help More

by kurtkunst
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Jan 30, 2026

Columbia Ford Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

January 20, 2026

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Thank you for the fast friendly efficient service! The new Tires are great! Kia has the best service! More

by Lce06281
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2026

Columbia Ford Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Columbia Ford Kia! Mike Pahlas Service Manager mpahlas@columbiaford.com

January 08, 2026

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I appreciate your wonderful work on my vehicle. Thank you and wish a Happy New Year to all! More

by deborahlinder29
Service Price Transparency
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Recommend Dealer
Yes
Jan 09, 2026

Columbia Ford Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Columbia Ford Kia. We look forward to having you as one of our valued customers for many more years to come! Mike Pahlas Service Manager mpahlas@columbiaford.com

December 18, 2025

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Excellent service. I was able to get an appointment the next day to service my van’s transmission issues & brakes. I had it back within a week after I dropped it off fo More

by michaelbushnell
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Mike Sorel , Hailey Hubert

December 16, 2025

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Didn’t get to my vehicle on scheduled day had to make another appointment I did get a 10% discount on the bill for the inconvenience More

by Reynoldsgar
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Recommend Dealer
Yes

December 10, 2025

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Had a problem that the dealership resolved to my satisfaction! It was an out of warranty issue and they took the time to diagnose the issue and come up with a great repair saving me a few thousand d More

by fcment103
Service Price Transparency
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Recommend Dealer
Yes

December 09, 2025

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I've been coming to Columbia Ford KIA for many years now. Before purchasing my KIA--from another dealer mind you--Columbia Ford KIA installed a rebuilt engine in my daughter's F-150. When the vehicle died a More

by cardummy
Service Price Transparency
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Recommend Dealer
Yes

November 07, 2025

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I brought my my bronco badlands in for service they did a great job got a loaner also. More

by Darren
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Recommend Dealer
Yes

November 06, 2025

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I had a great experience at Columbia ford I will go there for all my service More

by jshaw03
Recommend Dealer
Yes

Other Employees Tagged: Dave Munkelt

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