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Felipe Francisco
Felipe Francisco
Assistant Service Manager
Kendall Dodge Chrysler Jeep Ram
13355 SW 137th Ave.
Miami, FL 33186
546 Reviews
546 Reviews
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546 Reviews of Felipe Francisco
November 06, 2025
Mechanics are great. The Manager named Christian is supportive, and provides feedback. However, the Service department provides zero updates. I have called multiile times The Manager named Christian is supportive, and provides feedback. However, the Service department provides zero updates. I have called multiile times over the past 12 days, left messages and asked to get a call back with updates and date of completion to pick up my Jeep, and no one calls me back. NO ONE! No updates. my Jeep Grand Cherokee has been in the dealer 3 weeks as of today and over the last 15 days I have zero information, nothing. This is not a small repair is a big dollar repair and I MUST BE INFORMED TIMELY OF PROGRESS, which has not happened whatsoever! The Kendall Jeep delivers the lowest performance on attention to customer needs and Service Goals that I have experienced thus far! The dealer store has many service members not only one and no one cares, no one calls or provides feedback. This is why I rated it with Very low scores on customer service and attention to detail and one time resolution of customer complaints. More
by Carito
Verified CustomerOther Employees Tagged: Felipe Francisco
November 03, 2025
Very professional, polite, customer focused! I was very pleased that they offered me a Rent-A-Car at no cost while my vehicle was being worked on. I was very pleased that they offered me a Rent-A-Car at no cost while my vehicle was being worked on. More
by Doug Cassella
Other Employees Tagged: Felipe Francisco
November 01, 2025
Prompt attentive service. Understanding and resolving my issue in adequate time. Considerate of my time and gave me affordable options Understanding and resolving my issue in adequate time. Considerate of my time and gave me affordable options More
by andresdantoni
Other Employees Tagged: Felipe Francisco
November 01, 2025
Everything was fixed perfectly and promptly within 2 days. They were able to put us in a loaner while it was being serviced. Excellent experience days. They were able to put us in a loaner while it was being serviced. Excellent experience More
by ROCHEJ305
Other Employees Tagged: Miguel Obregon, Christian Povsic, George Ruiz, Paula Bean, Armando Veitia, Alejandro Diez, Felix Noguera , Frank Quintana
October 31, 2025
Terrible. My car was leased in march, since then it's been in and out of service multiple times. Felipe does a terrible thin at communicating what is wrong and My car was leased in march, since then it's been in and out of service multiple times. Felipe does a terrible thin at communicating what is wrong and the status of my car. We have to be constantly messaging him asking him for updates. A month ago my car was there for 2 weeks or so, 3 days later the same issue popped up, the engine light. We took it in last Wednesday, Oct. 22, and it's been there since then with no resolution or time to when I will be getting my car. Overall, we have had this car for such a short time and it has been such a terrible experience with awful service. More
by AMANDA.DELAPUENTE
Other Employees Tagged: Felipe Francisco
October 28, 2025
No communication about status. I should be able to make an appointment, work commenced soon after. Not park it for 3 weeks then it gets worked on. I would never consider purchasing I should be able to make an appointment, work commenced soon after. Not park it for 3 weeks then it gets worked on. I would never consider purchasing a car from this dealership because of the incompetent service department. See my Google post also. More
by tbrewer875
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