Farle Lutian
Farle  Lutian at Town East Ford
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Farle Lutian

Internet Sales Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

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5.0
330 Reviews

I provide world class customer service before and after the sale. I am committed to bring transparency in every car deal. I treat customers like family. Accomplishments: Over all Salesman of the Month Salesman of the Month Over all Champion - Customer Service No. 15 in the Region - Employee Excellence Award Level 3 No. 5 in Berkshire Hathaway Automotive Fleet Sales

Dealership Experience

12 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Specialties & Trainings

Level 3 Ford Certified

5.0

330 Reviews

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330 Reviews of Farle Lutian

January 18, 2025

Dealership Rating
Employee Rating

Very helpful and kind. Would absolutely work with Farle again. He's very knowledgeable and great at what he does More

by chrisfuentes.270
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2025

Town East Ford responded

Thank you for your outstanding review! We're delighted to hear about your positive experience with Farle. It's wonderful to know that he was not only helpful and kind but also demonstrated exceptional knowledge in his role. We appreciate you taking the time to highlight Farle's excellent customer service and professional skills. Feedback like yours is invaluable to us and motivates our team to continue delivering top-quality service. We look forward to the opportunity to work with you again in the future!

January 14, 2025

Dealership Rating
Employee Rating

Farle, Christian. Cas, Blake, Cody, Cory all went above and beyond to help get me into my truck and make the experience amazing. I will definitely be back when I'm rea More

by Fojtconstruction
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Franklin, Blake Smithers, Christian Cummins , Cas Rooney, Cory Spillman

Jan 15, 2025

Town East Ford responded

Thank you so much for your fantastic feedback! We’re thrilled to hear that Farle, Christian, Cas, Blake, Cody, and Cory all went above and beyond to make your truck-buying experience amazing. Our team is dedicated to providing exceptional service, and it’s wonderful to know that they made a positive impact during your visit. We appreciate you taking the time to share your experience, and we look forward to welcoming you back when you’re ready for your next vehicle. Thank you for choosing us!

January 09, 2025

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Employee Rating

I worked with both Isabel, and Farle, they were both amazing help in getting me exactly what I wanted. It’s all thanks to Isabel for letting me know when she had the perfect truck for me, and Farle help More

by J.isabellu05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Town East Ford responded

Thank you for sharing your positive experience with Isabel and Farle! We are thrilled to hear that they provided you with amazing assistance in finding the perfect truck. It's wonderful that Isabel was attentive enough to notify you when the right vehicle became available and that Farle helped finalize the deal seamlessly. We truly appreciate your loyalty in choosing us for your truck purchases and are delighted to know that Isabel's kindness and dedication made your experience exceptional. Your recommendation means a lot to us, and we will certainly pass along your compliments to Isabel and Farle. Thank you for being a valued customer, and we look forward to serving you again in the future!

January 08, 2025

Dealership Rating
Employee Rating

This is the 2nd vehicle I have purchased from Town East and I am very pleased with the service I have received with both purchases. More

by Cynluna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isabel Sturkie

Jan 10, 2025

Town East Ford responded

We are truly delighted to hear about your continued satisfaction with our dealership. Being a repeat customer is the ultimate compliment, and we deeply appreciate your loyalty. Our team works hard to ensure each customer has an exceptional experience, and your decision to return for a second vehicle purchase speaks volumes about the trust you have placed in us. We are committed to maintaining the high standards of service that have kept you coming back. Thank you for sharing your positive experience and for being such a valued member of our automotive family. We look forward to continuing to serve you and meeting your future automotive needs with the same level of dedication and care.

January 08, 2025

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Employee Rating

Thank you to Cas R. , Isabel S. , Farle L., Lance Smith for the help on purchasing my escape More

by jessicasmith198230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Town East Ford responded

We are truly appreciative of your kind words and grateful that you took the time to recognize our team members for their assistance during your Escape purchase. Cas, Isabel, Farle, and Lance clearly worked together to provide you with a positive buying experience. Teamwork is the cornerstone of our dealership, and your review highlights how our collaborative approach can make the car-buying process smooth and enjoyable. Each team member plays a crucial role in ensuring customer satisfaction, and we're proud that they were able to support you throughout your purchase. Thank you for choosing our dealership for your new Escape and for acknowledging the hard work of our team. We look forward to continuing to serve you and providing the same level of dedicated customer service in the future.

January 07, 2025

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Employee Rating

I requested online to confirm this vehicle was available. I received a professional and immediate response. The sales dept quickly sent additional information on the vehicle which helped me make the decision More

by dgarrison79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Boris Loncaric

Jan 09, 2025

Town East Ford responded

Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience with our team, especially with Farle. It’s wonderful to know that he was able to go the extra mile to ensure you got the 20-inch wheels you wanted, even delivering them personally. We pride ourselves on providing knowledgeable and friendly service while maintaining a low-pressure environment, so we’re delighted to hear that you felt supported throughout the process. Your satisfaction is our priority, and it’s great to know you love your new truck! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

January 04, 2025

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Employee Rating

Thank you so much to Jim in the Service Department for recommending me to Farle when I was ready to trade-in my vehicle. This is now my 3rd purchase from Towneast Ford! They are truly amazing! Farle went More

by Shannond0922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anuj Singh, Cody Franklin , Jim Artrip

Jan 08, 2025

Town East Ford responded

Thank you for your wonderful feedback! We're thrilled to hear about your exceptional experience with Jim, Farle, Anuj, and Cody. It’s fantastic to know that our team went above and beyond to make your vehicle purchase seamless and enjoyable. We greatly appreciate your loyalty as a repeat customer, and we’re delighted that you feel comfortable referring us to your friends and family. Our team works hard to create a positive and supportive environment for all our customers, and your kind words validate our efforts. Thank you once again for choosing Town East Ford for your automotive needs. We look forward to continuing to serve you in the future!

January 01, 2025

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Employee Rating

Lutian is very helpful and kind. He is very knowledgeable on his field of work. Also he assist us delightfully. He answers our questions with outmost respect. He is a very kind perso More

by dom.margaret
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Town East Ford responded

We're thrilled to hear that Lutian provided such helpful, respectful, and knowledgeable service! It's great to know that his approach made your experience enjoyable. Thank you for your recommendation—your trust means a lot to us, and we look forward to assisting your friends and family in the future!

December 31, 2024

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Employee Rating

Farle was excellent to work with from start to finish. Very respectful throughout the process. More

by Rebuckner
Recommend Dealer
Yes
Jan 06, 2025

Town East Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience working with Farle. His respectful and attentive approach is exactly what we strive for in our customer interactions. It's fantastic to know that he made the process smooth and enjoyable for you from start to finish. We believe that exceptional service is key to creating lasting relationships with our customers, and it sounds like Farle truly delivered on that promise. We appreciate you taking the time to share your experience and look forward to serving you again in the future!

December 30, 2024

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Employee Rating

Very pleasant customer service and very helpful. We are absolutely satisfied with the service that was given to us. More

by admadison65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anuj Singh

Jan 03, 2025

Town East Ford responded

Thank you for your kind review! We’re so pleased to hear that you experienced pleasant customer service and found our team helpful. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again soon!

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