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Evelyn Rivera
Evelyn Rivera at Diamond Chevrolet of San Bernardino
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Evelyn Rivera

Service Advisor

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.0
11 Reviews
4.0

11 Reviews

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11 Reviews of Evelyn Rivera

November 09, 2024

Dealership Rating
Employee Rating

They are very helpful to let us know about recalls on both our car's More

by CFSANCHEZ5129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Eddie Brady, Eddie Rodriguez

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Nov 12, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your positive feedback! We’re glad to hear that our team at Diamond Chevrolet of San Bernardino was helpful in informing you about the recalls on both of your cars. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

November 07, 2024

Dealership Rating
Employee Rating

Friendly staff and service is generally very quick. They explain charges thoroughly so there are no surprise charges. I appreciate having this location as an option to service my car. More

by BMARTIN2604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Eddie Brady, Eddie Rodriguez

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Nov 08, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff friendly and that our service met your expectations. At Diamond Chevrolet of San Bernardino, we strive to provide clear explanations so there are no surprises. We appreciate your trust in us and look forward to serving you again in the future! Best, Israel Mora (909) 883-8833

November 01, 2024

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Employee Rating

Poor customer service and experience. They never went into detail about what they did to my truck and showed no sense of urgency in helping customers. I’m still waiting for the service I More

by saenzsaymarcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Cooke

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Nov 05, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your concerns regarding the service you received for your truck at Diamond Chevrolet of San Bernardino. It’s important to us that our customers feel informed and valued. I encourage you to reach out to me directly so we can address your specific situation and ensure that you receive the service you paid for. Your feedback is appreciated, and we are committed to improving. Best, Israel Mora (909) 883-8833

October 30, 2024

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Employee Rating

Nathan’s in the service department has excellent customer service and they fixed my chevy volt within days!!! More

by jonathancaldwell808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Rojas, Jason Johnson, Nathan Cooke, Elizabeth Ornelas, David De La Mancha, Sean Henderson, Duc Nguyen, Eddie Brady, Eddie Rodriguez

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Nov 02, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience! I'm thrilled to hear that you received excellent customer service from our service department and that your Chevy Volt was fixed promptly. At Diamond Chevrolet of San Bernardino, I strive to provide the best experience possible. I look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

October 29, 2024

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Employee Rating

Took 3-4 hours for oil change. Service agents said only one hour. Too long More

by RA.LUVSJAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 01, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand that a 3-4 hour wait for an oil change can be frustrating, especially when you were informed it would take about an hour. Your feedback is important, and I appreciate you bringing this to my attention. If you have further concerns, please feel free to reach out to us at Diamond Chevrolet of San Bernardino. We are committed to improving our service. Best, Israel Mora

October 27, 2024

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Employee Rating

The engine and tire lights were still on after servicing. Made two trips! Not good! More

by SAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Brady

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Oct 30, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience. I understand how frustrating it can be to have the engine and tire lights still on after your service at Diamond Chevrolet of San Bernardino. I appreciate your feedback and would like to resolve this issue for you. Please feel free to contact me so I can assist you further. Your satisfaction is important to me, and I strive to meet our customers' expectations. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 26, 2024

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Employee Rating

Malisimo. .8 horas esperando para no tener una respuesta..cuando era de 1 hora decirme lo que tenia y no perder todo el dia...muy decepcionado More

by Alfonso232003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 29, 2024

Diamond Chevrolet of San Bernardino responded

Apreciamos que comparta detalles de su tiempo que pasó con nuestro concesionario. Le aseguramos que la satisfacción del cliente al 100% es nuestra máxima prioridad y nos gustaría tener la oportunidad de comprender mejor lo que sucedió. Comuníquese conmigo lo antes posible para que podamos resolver sus inquietudes. Sinceramente, Bobby Ward bward@daliaauto.com (909) 883-8833

October 25, 2024

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Employee Rating

The customer service is fine but your service department and your cashier are terrible I never going back there again More

by bonita_rosas12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Cooke, Karl Bomar, Eddie Brady, Eddie Rodriguez

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Oct 28, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your frustration in regards to your experience at the service department. We appreciate your feedback and would like to address any concerns you have promptly. Please feel free to reach out to me directly so we can discuss your experience in more detail and work towards a positive resolution. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 24, 2024

Dealership Rating
Employee Rating

Good service on a couple of recall items. One recall corrected but the other was not in stock and needs to be ordered. More

by getjoelewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Eddie Brady, Eddie Rodriguez

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Oct 25, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback! We're glad to hear that you received good service for your recall items at Diamond Chevrolet of San Bernardino. We look forward to addressing the second recall when the parts come in, If you have any questions or need further assistance, please feel free to reach out to us. We appreciate your understanding and look forward to serving you again! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 18, 2024

Dealership Rating
Employee Rating

Workers at the service department are very knowledgeable and treat customer very well with respect . More

by Mrodeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Eddie Brady, Eddie Rodriguez

Report | Print
Oct 22, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful feedback! I'm thrilled to hear that our service department staff at Diamond Chevrolet of San Bernardino provided you with knowledgeable and respectful service. I appreciate your support and look forward to welcoming you back for your next visit! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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