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Nathan Cooke
Nathan Cooke at Diamond Chevrolet of San Bernardino
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Nathan Cooke

Service Advisor

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.6
185 Reviews
4.6

185 Reviews

Write a Review

185 Reviews of Nathan Cooke

June 01, 2024

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Employee Rating

The service team will sit on your car for months and lie to you about why it’s not done. The mechanics are incompetent. Glorified parts changers. When they do repair your vehicle they leave the area greasy. More

by aadaire7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Karl Bomar, Eddie Brady, Trish Wilson

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May 31, 2024

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The minute we arrived I was ask what was I there and right away they took care of my car and work on it right at that moment we were very please with the service you provide. More

by RBARRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl Bomar, Eddie Brady, Trish Wilson

Helpful
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May 30, 2024

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The customer service here is crazy awesome, the employees are all very helpful and friendly. Stop on by for some wonderful friendly customer service 🙂 More

by MARKISEKINGZEROOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Brady, Trish Wilson

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May 31, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words about our customer service at Diamond Chevrolet of San Bernardino! I am thrilled to hear that you had a wonderful experience with our helpful and friendly team. I appreciate your support and look forward to welcoming you back in the future. Drive safely! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 25, 2024

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Employee Rating

Nathan did a great job getting my truck in and finding out what was wrong with it Thanks for getting it done More

by RANDYJLEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the 5-star review, Nathan truly appreciates your kind words! I'm glad to hear that he could assist with getting your truck in and figuring out the issue. If you ever need anything else, feel free to reach out to Diamond Chevrolet of San Bernardino. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

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Employee Rating

Communications needs MAJOR improvement. Dropped calls, nonrefundable messages, nonrefundable texts. Nathan though was all over my service to replace my Auxiliary EV battery to get my smog More

by Rev GigiBannister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni, Karl Bomar, Elizabeth Ornelas, Trish Wilson , Phone operators, phone system.

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May 29, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We appreciate your feedback about the communication and will work on improving in that area. Nathan is a valuable member of our team, and we are delighted to hear about your positive interaction with him. We strive to provide excellent service to all our customers and look forward to assisting you in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 23, 2024

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Employee Rating

It was a pleasure dealing with Nathan and the team. Thay also handled a service challenge when I took the car in with no problems. More

by drosscu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duc Nguyen, Trish Wilson

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May 24, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with Nathan and the team at Diamond Chevrolet of San Bernardino, we truly appreciate your 5-star review! We're glad to hear that they were able to assist you with your service challenge seamlessly. We look forward to seeing you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 16, 2024

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Employee Rating

Gave me bad service did not fix my problem? I thought there were professionals , eventually they were not. More

by JT67TREVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Brady, Trish Wilson , Martin Ramos

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May 18, 2024

Diamond Chevrolet of San Bernardino responded

We are disappointed to hear about your experience at Diamond Chevrolet of San Bernardino. We take all feedback seriously and would like to learn more about your specific situation. Please reach out to me at your earliest convenience so we can discuss your concerns and work towards a resolution. Thank you for bringing this to my attention. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 13, 2024

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Employee Rating

Friendly Reasonable cost New small dent in passenger door from white vehicle. Would use again. More

by Dejenkins88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 16, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. We're happy to hear you found us friendly with reasonable costs. We appreciate you bringing our attention to the small dent in your passenger door. Please feel free to reach out if you need any assistance. We look forward to serving you again at Diamond Chevrolet of San Bernardino. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 12, 2024

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Employee Rating

I would put zero stars if I could. Worst dealership ever. You go to fix one thing and then a problem happens literally right after looks like they purposely brake something to fix some More

by Daniel.Rubino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Brady

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May 15, 2024

Diamond Chevrolet of San Bernardino responded

Daniel, we strive for excellence in our service and customer satisfaction is our top priority. We would like to understand your concerns better and address them promptly. Please reach out to me so we can work towards a resolution. Thank you for sharing your feedback with us. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 11, 2024

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Employee Rating

Excellent communication, They do everything fast and good, my truck got ready in two days More

by Navarrotheopps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Brady, Trish Wilson , Martin Ramos

Helpful
Report | Print
May 14, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino! I appreciate your feedback and I am thrilled to hear that you had an excellent experience with our service team. We pride ourselves on efficient and high-quality service. I look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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