Evelyn Franchi
Evelyn Franchi at City Volkswagen of Chicago
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Evelyn Franchi

Finance Manager

City Volkswagen of Chicago

5330 W. Irving Park Road
Chicago, IL 60641

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5.0
188 Reviews
5.0

188 Reviews

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188 Reviews of Evelyn Franchi

March 04, 2025

Dealership Rating
Employee Rating

I absolutely love this place! . I recommend this place to anyone looking to purchase a new or used vehicle. When you come please ask for Laura Torres. She is the best by far and sh More

by dredox1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2025

City Volkswagen of Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 03, 2025

Dealership Rating
Employee Rating

Great Experience with them. The manager Edgar was great at communicating, and the sales person Alex was awesome. Took care of my wife and I everyway possible and I appreciate th More

by c_armando12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya, Alex Rocha

Mar 03, 2025

City Volkswagen of Chicago responded

Thank you so much for your kind words for Edgar and Alex and for choosing City Volkswagen of Chicago! Please let us know if we can be of any more assistance. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 01, 2025

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Employee Rating

Andy , Clem and evelyn in finance helped me purchase my new Jetta ! Thank you guys highly recommended . More

by Franchibreanna62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clemente Garibay, Andy Gloria

Mar 03, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 01, 2025

Dealership Rating
Employee Rating

When you arrive at the dealership, ask for Juan Fuentes. When I came in, I was looking for a 2023 and ended up with a 2024 Atlas. Juan patiently waited for me to decide what I really wanted. My last request More

by MAE6665
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Fuentes, Tim Curran

Mar 03, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Juan and our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 27, 2025

Dealership Rating
Employee Rating

Juan Fuentes gave me the best experience ever at dealership. In the past I hated coming to dealership because of bad experiences. Tim the general manager welcomed me in and told me not to worry abou More

by MAE6665
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Fuentes, Tim Curran

Feb 27, 2025

City Volkswagen of Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Juan and Tim! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 26, 2025

Dealership Rating
Employee Rating

Came in for a car wash and every one treated me with respect. I love coming here and will continue to recommend people on stopping here for a purchase!!! More

by LYDB.gates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

City Volkswagen of Chicago responded

Thanks for sharing about your experience with City Volkswagen of Chicago. We appreciate your business and hope to see you again soon! Chris Capparelli Service Director ccapparelli@cityautogroup.com

February 17, 2025

Dealership Rating
Employee Rating

Laura provided exceptional service, she was personal and refreshingly, personable. NOT pushy. She listens and provides solutions that meet your financial needs. I left feeling great & empowered driving away More

by Cindy F.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 17, 2025

City Volkswagen of Chicago responded

Cindy, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Laura or our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 14, 2025

Dealership Rating
Employee Rating

Laura is wonderful. She really understands her customers’ needs and is able to offer the best options with honestly and transparency. That’s why this is the second car More

by José
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laura V. Torres

Feb 14, 2025

City Volkswagen of Chicago responded

Thank you so much for your excellent review, José! We are so glad that Laura had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 29, 2025

Dealership Rating
Employee Rating

My son and I had a fantastic experience. Though we were a walk in customer and the dealership was quite busy, we were greeting with more than a couple friendly faces. We had the pleasure to More

by tsmelone
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

Jan 29, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alex and our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 26, 2025

Dealership Rating
Employee Rating

Juan was VERY patient and listened to my EVERY concern! He didn’t try to just throw me in anything to make a sale. He asked what I was comfortable with and made sure he met my needs. More

by Brittney Thames
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 26, 2025

City Volkswagen of Chicago responded

Thank you so much, Brittney, for your kind words for Juan and for taking the time to leave us this wonderful feedback! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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