Evelyn Franchi | Page 12

Client since 1995. While they have changed hands, I'm happy to stay with them throughout the transitions. Finally had to say bye to my 2009 beetle. Not easy, but Laura While they have changed hands, I'm happy to stay with them throughout the transitions. Finally had to say bye to my 2009 beetle. Not easy, but Laura helped to make it a bit less painful. Miss my "Frieda". But my new Taos "Shelly" and I are making friends. Also, thank you to John and Justin in the service department for being there when I needed service. Mechanics too! More

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Leasing a car in today’s market can be incredibly overwhelming — it feels like there’s so much going on behind the scenes that you don’t always get to see. I just wanted to feel confident that I was overwhelming — it feels like there’s so much going on behind the scenes that you don’t always get to see. I just wanted to feel confident that I was getting a fair price without stretching myself so thin that I couldn’t actually enjoy the car I was working so hard to get as there are not a ton of options due to inventory. I do want to be a lifelong part of the Volkswagen Family. That’s why I’m so grateful I had Laura Torres helping me for my 3rd lease through the process. She was extremely patient and understanding as I laid out all my parameters, concerns, and questions. She never rushed me or made me feel like I was asking too much. Instead, she took the time to walk me through every detail and made sure I felt informed and comfortable with each step. Her honesty, professionalism, and support made all the difference. I truly feel like I got the best deal possible, and most importantly, peace of mind. I’ll admit, I may have been a bit blunt at times, so I want to sincerely apologize for being so difficult as times — it came from a place of stress of buying a car (which the process does need to be more seamless via the industry) and wanting to make the right decision as the car market is extremely impacted by the daily economy due to COLA. Thank you, Laura — I couldn't have asked for a better experience! Go see LAURA! More

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I recently purchased a vehicle from here and my experience was way above my expectations from a car dealership in general. David Alcaraz in sales was extremely helpful, polite, and knowledgeable. H experience was way above my expectations from a car dealership in general. David Alcaraz in sales was extremely helpful, polite, and knowledgeable. He seemed truly happy himself when I was approved for my loan and I don’t think it was just about commission just matching my vibe lol. Evelyn in finance made paperwork a breeze and was extremely polite and explained everything even fine print lol so not misleading whatsoever. Mykola the sales manager also a true gentleman and helped get me a great deal. If your in the market for a new vehicle based on my experience there is no need to go elsewhere 5 stars all the way around! More

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It has a very welcoming feel as soon as you walk in. We were greeted and asked how could we be assisted. Ed was a absolutely pleasure to work with. He was inviting and determined to make something happe We were greeted and asked how could we be assisted. Ed was a absolutely pleasure to work with. He was inviting and determined to make something happen. He took the time to go over things and answered all of my questions. Juan as well made the process smooth and professional. I would absolutely recommend friends or family to pay them a visit. More

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Hoy tuvimos la oportunidad de comprar nuestro primer auto y Brando Rosenow nos hizo el proceso mucho más fácil y amigable, nos vamos muy felices y satisfechos y Brando Rosenow nos hizo el proceso mucho más fácil y amigable, nos vamos muy felices y satisfechos More

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Andy was a great help helping me get into a new vehicle which all the bells and whistles I'm so glad she was able to help me. Will definitely recommend other to her. which all the bells and whistles I'm so glad she was able to help me. Will definitely recommend other to her. More

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City VW dealership is excellent. Honest and fair. My salesman, Brandon Rosenow was exactly what a salesman should be. Patient, knowledgeable and courteous. I drove over an hour to ge Honest and fair. My salesman, Brandon Rosenow was exactly what a salesman should be. Patient, knowledgeable and courteous. I drove over an hour to get there and would do it again. Highly recommend both City VW and Brandon. More

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Eddy was exceptional—all staff very nice and friendly. Significant wait time for final paperwork. Significant wait time for final paperwork. More

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It my second car I bought from Laura v Torres at city Volkswagen. . They all went out and beyond to help me get the vehicle I wanted. Thank you Laura Torres for helping me Volkswagen. . They all went out and beyond to help me get the vehicle I wanted. Thank you Laura Torres for helping me More

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I bought a car on Friday, Maria and Juan were amazing. Their service was above and beyond. Maria is very sweet and I am glad we got to work with her. She was patient, I was undecided between 2 cars, but s Their service was above and beyond. Maria is very sweet and I am glad we got to work with her. She was patient, I was undecided between 2 cars, but she helped me chose the right one for my needs. Never felt pressured and her service was amazing. Such amazing service we ended up buying a 2nd car the day after (Saturday). Juan and Maria surpassed all expectations. Both my husband and I are extremely satisfied with our cars! I would highly recommend you use this pair for your next car purchase. Thank you City Volkswagen! More

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