Evelyn Franchi

Friendly staff, welcoming environment, cordial and helped us find the right vehicle for our needs! us find the right vehicle for our needs! More

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I purchased a used Buick Encore from City VW from Brandon. He was the best car sales I’ve worked with! Very informative, very patient, and not overly pushy. We faced an issue with insurance and Brand Brandon. He was the best car sales I’ve worked with! Very informative, very patient, and not overly pushy. We faced an issue with insurance and Brandon was incredibly helpful on guiding us through our options to seek the best rates. I brought my boyfriend along as well and appreciate him chatting with my boyfriend while I figured out the insurance piece. They allowed us to see the inspection report ahead of time and we were able to buy this car at a GREAT price with no mechanical issues. They walked us through each document prior to signing and answered any questions. They were very upfront about pricing and didn’t try to sneak in a purchase we didn’t agree to or try and push us to purchase something extra. I typically stick to GM cars due to having several generations of family member that have worked there, but considering how tricky it can be to find a good dealership and car sales, I definitely hope to buy from City VW and Brandon again and will consider looking at their VW models in the future! More

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El trato fue excelente por parte de todo el equipo especialmente por Laura quien en todo momento estuvo con migo especialmente por Laura quien en todo momento estuvo con migo More

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Juan was very helpful, professional and understanding what I was looking and my budget . He found any way to make it work for me without breaking my budget. I am satisfied with customer service what I was looking and my budget . He found any way to make it work for me without breaking my budget. I am satisfied with customer service More

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She’s awesome great knowledge. She walks you through from start to finish Thanks Andy She walks you through from start to finish Thanks Andy More

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Andy greeted us promptly and even though we made it clear that we were not buying just looking at the GTI’s features. She was not pushy which I greatly appreciate and was listening to everything I was saying that we were not buying just looking at the GTI’s features. She was not pushy which I greatly appreciate and was listening to everything I was saying, between a casual conversation and laughs I walked out of there with a new car that I absolutely love. She was professional, understanding and very patient. More

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Where do I start. Maria and Edgar. Wow. They have truly went above and beyond for me. I communicated with Maria for about a week - and not once did I feel pushed or in Maria and Edgar. Wow. They have truly went above and beyond for me. I communicated with Maria for about a week - and not once did I feel pushed or intimidated. I went to another VW dealer just to test the waters, I did extensive research so I went in knowing exactly what I wanted… and I completely wasted 3 hours and ended up here at City VW. I walked in and immediately you FEEL the difference in the air. Everyone is welcoming, they are very transparent on your options and they just feel like real people, and not “salespeople.” Aside from that - the PRICE itself was ridiculously lower than the previous dealer. Without me having to haggle them. It was truly an easy-breezy process. I was at the dealer for …2hrs maybe? Not even. It was the best car buying experience I’ve ever had and I truly mean that. I want to put emphasis on just how special Maria and Edgar are. The cherry on top of all of this - Maria sent me a personal video showing me the exact car getting a wash, and specifically saying “Hi Jessica!…” and she called out everything I wanted. That was very special to me and such nice touch. She is a gem, and made this experience so positive for me I really can’t thank her enough. Think I may buy her and Edgar a pizza cause they deserve it!! More

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I purchased a Volkswagen first edition ID. 4 two days ago. I had been intensely searching for a car for more than two weeks. Alex, and the team at City of Volkswagen of Chicago felt like a br 4 two days ago. I had been intensely searching for a car for more than two weeks. Alex, and the team at City of Volkswagen of Chicago felt like a breath of fresh air. There was warmth, smiles, patience, and efficiency with all the staff with whom I interacted. Alex, and the manager Lazaro, have been with me over the last couple of days as I navigated the process of learning the features of an electric car. Alex answered multiple calls and texts. Alex, Lazaro, and the entire team at City of Volkswagen of Chicago are exceptional. Thank you Alex, Lazaro, Evelyn, and the rest of the team, for such an amazing experience purchasing my ID.4. I have never been this excited purchasing a car before!! This is the best dealership is Chicago!!! More

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Eddie was awesome! I was apprehensive about purchasing a new vehicle. I was anticipating smoke and mirrors and a pushy sales rep that would ignore my wants and needs. H I was apprehensive about purchasing a new vehicle. I was anticipating smoke and mirrors and a pushy sales rep that would ignore my wants and needs. However, I was extremely shocked when I got Mr. Speck! He was genuine and listened to what I was looking for in a vehicle. He was also very knowledgeable about the Atlas Cross Sport during our test drive exemplifying this by answering all of my questions! I would send anyone I know to purchase their dream car from Ed! I drove away with a car I love and the most positive experience I’ve had with a salesmen. More

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I had an enjoyable and completely satisfactory new vehicle purchasing experience. Andy, my saleswoman, did an excellent job of listening to what I was looking for [in a vehicle] and recommended a few vehicle purchasing experience. Andy, my saleswoman, did an excellent job of listening to what I was looking for [in a vehicle] and recommended a few very viable options. Tim, the general manager, made me feel as though I was valued as a customer and wanted to make sure that I had a pleasant vehicle purchasing experience. As the Executive Director of the Portage Park Chamber of Commerce, I got to know their marketing director, Haley, and that is how I became initially impressed with City Volkswagen of Chicago. More

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