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Essence Mahoney
Essence Mahoney at Copeland Subaru Hyannis

Essence Mahoney | Page 4

Service Advisor

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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5.0
143 Reviews
5.0

143 Reviews

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143 Reviews of Essence Mahoney

February 01, 2025

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Employee Rating

Copeland is very informative regarding necessary repairs. They have provided pictures as well, very helpful. More

by Chantel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Copeland Subaru Hyannis responded

Chantel, we're glad to hear that you found our repair information and pictures helpful at Copeland Subaru Hyannis. Thank you for your feedback! Bryan Scarpellni Managing Partner

January 28, 2025

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I had a very good experience. The intake was easy and my car was finishing sooner than expected. More

by lkramer50
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2025

Copeland Subaru Hyannis responded

Hi, I. Kramer! Thank you for your feedback! We're glad to hear that your experience was smooth and that your car was ready ahead of schedule at Copeland Subaru Hyannis. We appreciate your business and look forward to serving you again! Bryan Scarpellni - Managing Partner - (508) 534-2144

January 24, 2025

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Friendly staff who communicated clearly and in detail all the details of my service. Resolved all the issues that I identified. More

by capeentdoc
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Copeland Subaru Hyannis responded

Hi Cape! We're delighted to hear that our team at Copeland Subaru Hyannis provided clear communication and resolved all your concerns. Thank you for sharing your positive experience with us! Bryan Scarpellni - Managing Partner - (508) 534-2144

January 24, 2025

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Employee Rating

Excellent service. Essence Mahoney patiently answered all my questions about the repairs needed and was very professional and friendly. More

by carminemarie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Copeland Subaru Hyannis responded

Hi Carminemarie! We're delighted to hear that Essence provided you with excellent service at Copeland Subaru Hyannis. Thank you for sharing your experience! Bryan Scarpellni - Managing Partner - (508) 534-2144

January 24, 2025

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Employee Rating

Hyannis Subaru ls wonderful. Essence is my go to gal. She is so pleasant all the time. Her co workers are very helpful as well. I totally recommend Hyannis Subaru to all my famil More

by Ahink827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 25, 2025

Copeland Subaru Hyannis responded

Hi Ahink! Thank you for recommending Copeland Subaru Hyannis! We're delighted to hear that Essence and the team provided such a pleasant experience. We appreciate your support and look forward to seeing you again! Bryan Scarpellni - Managing Partner - (508) 534-2144

January 24, 2025

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Employee Rating

Excellent service, check in was very straightforward, car was ready when promised, when issues arose, service manager brought a quote for the repair and walked through it. Due to the delay they offered a cou More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini , Norman Lamarre 5 star, Christian Delouche 5 star

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Jan 25, 2025

Copeland Subaru Hyannis responded

Hi TC! We're delighted to hear about your positive experience with our service team at Copeland Subaru Hyannis! It's great that the process was smooth and you found the courtesy car helpful. Thank you for choosing us, and we look forward to assisting you again in the future! Bryan Scarpellni - Managing Partner - (508) 534-2144

January 24, 2025

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Employee Rating

I have always had a good experience with Copeland. The service staff keep me informed. More

by Anniek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 24, 2025

Copeland Subaru Hyannis responded

Thank you for taking the time to share your review, Annie! We look forward to working with you again in the future at Copeland Subaru Hyannis! Bryan Scarpellni Managing Partner

January 15, 2025

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Employee Rating

Service was excellent and very helpful. They were prompt in completing the service and Essence was very friendly More

by charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 16, 2025

Copeland Subaru Hyannis responded

Charlie, we're delighted to hear that you had an excellent experience with our team at Copeland Subaru Hyannis. Essence and the rest of us appreciate your kind words! Bryan Scarpellni Managing Partner

January 15, 2025

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Employee Rating

Essence Mahoney was excellent, informative and even reduced my bill by a little bit, thanks Essence! More

by Napkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristan Lai-Santos

Print
Jan 15, 2025

Copeland Subaru Hyannis responded

This is great to hear! Thank you for trusting the Copeland Subaru Hyannis team to provide five-star service! We'll see you next time! Bryan Scarpellni Managing Partner

January 14, 2025

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Employee Rating

Great service friendly staff. Essence is always through prompt and knowledgeable. Great customer service always. More

by elgins1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 15, 2025

Copeland Subaru Hyannis responded

Hi Elgin! We're delighted to hear that Essence and the team at Copeland Subaru Hyannis provided you with great service! Thank you for sharing your experience. Bryan Scarpellni - Managing Partner - (508) 534-2144

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