Erik Favela

Good clean facility. Felt questions I had about an issue were just overlooked due to what he said they could not duplicate issue. Felt questions I had about an issue were just overlooked due to what he said they could not duplicate issue. More

by don_hauswirth Verified Customer Verified Customer

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I don't know what to tell you. But everything was okay with me. When I get there from start to end But everything was okay with me. When I get there from start to end More

by MDRASKO Verified Customer Verified Customer

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It's too bad that the person who insisted all I needed was a tire rotation, not only didn't listen to what I said, but laughed at me. was a tire rotation, not only didn't listen to what I said, but laughed at me. More

by NOEMAIL38 Verified Customer Verified Customer

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I bought my new car 1 year 4month ago, for service and had a confusing and frustrating experience regarding the “complimentary service” plan. My vehicle comes with 3 free services up to 30,000 miles or 3 had a confusing and frustrating experience regarding the “complimentary service” plan. My vehicle comes with 3 free services up to 30,000 miles or 3 years. Currently, my car has only 8,000 miles, but I was told I’ve reached the time-based interval for an oil change, so I booked a service as by milage I didn't reach would need to pay for it out of pocket. This doesn’t make sense to me. When scheduling the appointment, I was only asked for my mileage—not informed that time-based service requirements could override the complimentary plan. If the service is included up to 30,000 miles or 3 years, it should logically cover required maintenance within that period, whether based on time or mileage. • There was no clear communication upfront about how the service plan actually works. If the complimentary service expires after 3 years regardless of mileage, then services required within that time frame should be covered—not selectively excluded. I would appreciate clearer communication and transparency so customers fully understand what is covered and when they might be expected to pay. More

by NISHANKPATEL675 Verified Customer Verified Customer

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Erik was very thorough and I was able to talk directly to the mechanic to explain what was happening with my car. the mechanic to explain what was happening with my car. More

by EMPWR60 Verified Customer Verified Customer

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Brought my 2023 hyundai kona n-line in for scheduled oil change and tire rotation. The day before my appointment , the check engine light came on. Turn out to be a faulty o2 sensor and was replaced under wa change and tire rotation. The day before my appointment , the check engine light came on. Turn out to be a faulty o2 sensor and was replaced under warranty free of charge. Arrived at 8:15am, left the lot at 12:30pm. Car is running super smooth again. Overall great experience. More

by T_RAKOW Verified Customer Verified Customer

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Eric was very helpful and addressed all my concerns. He was knowledgeable and made the process go very smooth with timely updates. He was knowledgeable and made the process go very smooth with timely updates. More

by dtsprasad Verified Customer Verified Customer

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Everyone is always so nice when I bring my car in for service. I wish things were so expensive, but that's not anyone's fault there. service. I wish things were so expensive, but that's not anyone's fault there. More

by ALYO11 Verified Customer Verified Customer

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Quick to make an appointment. Service time was exactly as stated. Explanation of what service was completed was easy you understand. Service time was exactly as stated. Explanation of what service was completed was easy you understand. More

by C_SPAGNOLA Verified Customer Verified Customer

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No No thank you No thank you No thank you No thank you No thank you thank you More

by JESSHENRY74 Verified Customer Verified Customer

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