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Erica Wells
Erica Wells at MINI of St Louis

Erica Wells | Page 9

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
218 Reviews

Dealership Experience

1 yr, 10 mos

4.9

218 Reviews

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218 Reviews of Erica Wells

December 10, 2025

Dealership Rating
Employee Rating

I love my Mini, but what really makes ownership exceptional is the service I receive. I recently had an unexpected issue occur with my 2017 Clubman. The problem arose at 5:30 pm on a Thursday night More

by lmpacinisews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 17, 2025

MINI of St Louis responded

Thank you so much for sharing this wonderful experience! We’re thrilled to hear how much you love your MINI, and even more grateful to know that Erica was there for you when you needed help most. We truly appreciate your trust in our service team and are honored to take care of a car you love. If you ever need anything, we’re always here for you! :)

December 06, 2025

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Employee Rating

Appointment went timely and effective, liked the technician video and personalized attention from the Service Department while I wait for the services. Dealership is always clean! More

by Javier Ramirez
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 08, 2025

MINI of St Louis responded

Thank you for the wonderful review! We’re glad to hear your appointment went smoothly and that you enjoyed the technician video and personalized attention from our service team. We look forward to seeing you and your MINI next visit! :)

December 03, 2025

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Employee Rating

I always have a great experience with Mini when I need work completed. They are very thorough when looking at the car and providing me any additional advice for maintenance. More

by Cobbler317
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Print
Dec 08, 2025

MINI of St Louis responded

Thank you so much for the kind review! We’re happy to hear that you consistently have great experiences with our service team. Being thorough and providing clear maintenance recommendations is something we take pride in, and we’re glad it helps you feel confident in the care of your MINI!

November 26, 2025

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The service I received was excellent and I’ll continue to use the dealership thank you for your service More

by Senorjimi
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson

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Dec 08, 2025

MINI of St Louis responded

Thank you for the great review! We are very pleased that you had an excellent service visit. We look forward to seeing you and your MINI next visit! :)

November 20, 2025

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Excellent service by everyone. I appreciate the personal service and friendly faces! This is out third car from Mini of StL More

by Khull1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 08, 2025

MINI of St Louis responded

Thank you so much for the wonderful review! We truly appreciate your kind words about our team and thank you for trusting us with your third vehicle! We’re grateful to have you as part of the MINI of St. Louis family, and we’re always here for you whenever you need us!

November 19, 2025

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Employee Rating

Good customer service but way too expensive. What’s up with &210 fee to find out what’s wrong?! More

by Maureendickmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Bill Harada

Print
Dec 09, 2025

MINI of St Louis responded

Thank you for the review! We are thrilled that you had a good experience with our team. Regarding the fee, the $210 fee you mentioned is our standard diagnostic fee. This covers the time and expertise of our factory-trained technicians to properly inspect, test, and diagnose concerns using specialized equipment. This step ensures we can accurately identify the issue and recommend the correct repair before any work is performed. If you have any questions about the diagnostic process or would like to review your visit in more detail, please don’t hesitate to reach out at 314-644-6464, we’re always happy to help.

November 18, 2025

Dealership Rating
Employee Rating

This is the best dealership I've ever dealt with. Most dealerships get a bad reputation for being predatory, but I didnt see any of that going on here. Super friendly and helpful service department. More

by Jordan.kraus
Service Price Transparency
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Recommend Dealer
Yes
Print
Nov 19, 2025

MINI of St Louis responded

Thank you so much for the wonderful review! We’re honored to hear that you consider us the best dealership you’ve worked with. Our team works hard to provide a transparent, friendly, and supportive experience for every guest, and it means a lot to know that came through during your visit. Don't hesitate to reach out when you are ready for your next MINI! :)

November 14, 2025

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Professional, courteous and efficient. All staff appeared knowledgeable is all aspects of Minis and my account. More

by Jdyingling
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Harada

Print
Nov 14, 2025

MINI of St Louis responded

Thank you for the 5-star review! Ensuring you feel confident and well cared for during every visit is always our top priority. We truly appreciate you choosing MINI of St. Louis and look forward to assisting you again next time!

November 14, 2025

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Employee Rating

Clean , very efficient and very friendly, enjoyed walking around and checking out everything Mini Of St Louis had to offer. More

by Hockey_63301@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Eric Wright, Scott Thompson, Steve Pfeiffer , Joe Emerson

Print
Nov 14, 2025

MINI of St Louis responded

Thanks so much for the great feedback! We're happy to hear you enjoyed your visit and had a chance to explore everything MINI of St. Louis has to offer. We are glad you had a great service visit, and look forward to the next visit!

November 07, 2025

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Employee Rating

Everyone was super nice and answered all my questions making me feel very comfortable about my car. More

by Toytil
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 11, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re so glad our team made you feel comfortable and confident about your car. Our goal is always to provide friendly, knowledgeable service, and we’re happy to hear we hit the mark! We look forward to seeing you again next time! :)

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