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Erica Wells
Erica Wells at MINI of St Louis

Erica Wells | Page 6

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
210 Reviews

Dealership Experience

1 yr, 9 mos

4.9

210 Reviews

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210 Reviews of Erica Wells

February 23, 2026

Dealership Rating
Employee Rating

Customer service is always polite informative and helpful. Erica Wells was extremely kind and made sure I was informed throughout the process. John Smith was great in his video review and made me fee More

by STL.dustin.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson, Steve Pfeiffer

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Jun 29, 2026

MINI of St Louis responded

Wow, thank you for the fantastic review! We're absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has a n exceptional experience. Erica and John is truly an asset to our team, and we'll be sure to pass along your feedback.

February 18, 2026

Dealership Rating
Employee Rating

Customer since 2012. Four Minis purchased. All service work / repairs performed at this dealer. Have also purchased Extended Warranties. More

by tombraun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson , Zach Folkerts

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Jun 29, 2026

MINI of St Louis responded

Tom, your continued support and the kind words you've shared in this review means the world to us. We're truly honored to have you as a valued customer. Thank you for consistently choosing us and taking the time to leave such positive feedback. You're always welcome here.

February 11, 2026

Dealership Rating
Employee Rating

Great service and staff, welcoming and friendly people, , great dealership, not to mention quality vehicles More

by fromafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson, Steve Pfeiffer

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Jun 29, 2026

MINI of St Louis responded

Thank you for the 5 - star review! We are happy to be of service and look forward to the next visit, take care!

February 02, 2026

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Employee Rating

Fantastic, friendly service. Work was done quickly and well. Pricing very fair. Would highly recommend this dealership. More

by kramerdj1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2026

MINI of St Louis responded

Thank you for the wonderful feedback! We’re glad to hear you received friendly, efficient service with fair pricing. We truly appreciate your recommendation and look forward to taking care of you again in the future.

February 02, 2026

Dealership Rating
Employee Rating

They were professional, kind, and the service was fast. I had two of my mini’s in for service at the same time. More

by linda.petton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2026

MINI of St Louis responded

Thank you for the great feedback! We’re glad to hear our team provided professional, kind, and efficient service, and that we could take care of both of your MINIs at the same time. We truly appreciate your trust and look forward to assisting you again!

January 31, 2026

Dealership Rating
Employee Rating

Everyone was nice to work with. Erica was our service advisor and kept us posted. More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Eric Wright, Scott Thompson, Steve Pfeiffer

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Feb 10, 2026

MINI of St Louis responded

Thank you for the 5-star review! We are very pleased that you have a great service visit and that Erica kept you updated throughout the whole process! Thank you for choosing MINI of St. Louis! :)

January 30, 2026

Dealership Rating
Employee Rating

Always kind, always courteous and the facility is always an excellent condition. The service department does an excellent job of communicating current status and sets expectations, which is great. More

by stephen.spurgeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

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Feb 10, 2026

MINI of St Louis responded

Thank you for the kind feedback! We’re glad to hear you consistently experience a welcoming environment and clear communication from our service team. We look forward to seeing you again! :)

January 29, 2026

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Employee Rating

They accurately assessed my problem, fixed the problem and provided excellent customer service during the entire process More

by alswan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2026

MINI of St Louis responded

Thank you for the great feedback! We’re glad our team accurately identified and resolved the issue while providing excellent customer service throughout the process. We truly appreciate your trust and look forward to assisting you again in the future.

January 17, 2026

Dealership Rating
Employee Rating

Always very friendly and helpful. Bill tries to find me the mini that will provide smiles for miles More

by tessiehubbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Harada, Scott Thompson , Brian

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Feb 10, 2026

MINI of St Louis responded

Thank you for the kind words! We’re glad to hear you always have a friendly and helpful experience, and that Bill goes the extra mile to find the MINI that delivers smiles for miles. We truly appreciate your trust and look forward to assisting you again!

January 14, 2026

Dealership Rating
Employee Rating

I appreciate all of the professionalism that this faculty shows us as customers. I am dedicated to continuing letting MINI of St Louis service my car. They go above and beyond to make me feel welcome every t More

by Jetunst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson, Steve Pfeiffer , Spencer Holt

Report | Print
Jan 16, 2026

MINI of St Louis responded

Thank you for your kind words and continued trust! We truly appreciate your trust in us. Our team takes pride in going above and beyond to make every visit welcoming, and your feedback means a great deal to us. We look forward to welcoming you back next visit! :)

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