Erica Wells | Page 3

MINI of St Louis responded

Thanks for the review! We appreciate you taking the time to let us know about your experience here at MIni. We look forward to working with you again!

MINI of St Louis responded

Hey Adam, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

MINI of St Louis responded

Thanks for the review! On behalf of Mini, I would like to thank you for using us for your services that you received, and your feedback is appreciated. Please come visit us again.

MINI of St Louis responded

Thanks for the review! We are grateful for your 5 - star review! We're happy your visit here at Mini was done quickly. We'd love to continue providing great services to awesome customers like you. Thanks again!

MINI of St Louis responded

Thank you for the great review! We’re pleased to hear your service experience was straightforward and transparent. Keeping our customers informed, providing estimates before any additional work is performed, and communicating progress throughout the visit are all important parts of the service we strive to deliver. We appreciate your trust in MINI of xx. Louis and look forward to assisting you again in the future!

MINI of St Louis responded

Thank you for the wonderful review! We’re so glad to hear our service and sales teams made the drive worthwhile. We truly appreciate your trust and support, and we look forward to continuing to care for both you and your MINI in the future!

MINI of St Louis responded

Thank you so much for your kind words and for being part of the MINI of St. Louis family for the past 9 years! We truly appreciate your continued trust and loyalty. We look forward to seeing you again soon and continuing to provide the friendly and helpful experience you’ve come to expect from us!

MINI of St Louis responded

We’re sorry to hear you were dissatisfied with your recent experience. We understand delays can be frustrating, and we did communicate throughout the process while working to provide the safest and most appropriate repair option for your MINI. The tire requested for your vehicle was a matching OEM MINI-approved tire with the correct specifications and speed rating recommended by the manufacturer. While another shop may have been able to source a non-OEM alternative more quickly, we follow MINI guidelines to ensure the proper tires and parts are installed for the safety, handling, and performance of the vehicle. We also offered an alternative OEM-approved tire option that was available sooner, but you made the decision to wait for the matching tire. Unfortunately, our supplier experienced an unexpected delay in delivering the tire, which was outside of our control. During that time, we provided a complimentary loaner vehicle and our service advisor remained in communication throughout the process, including multiple apologies for the inconvenience caused by the delay. Regarding the concern at pickup, our team addressed the issue immediately and resolved it within minutes. We always strive to provide professional, transparent, and courteous service. For any questions or concerns please reach out to Scott Thompson at 314-644-6464.

MINI of St Louis responded

Thank you so much for this amazing review! Hearing that this was the best car-buying experience you’ve ever had truly means the world to our team. We’re so glad you feel welcomed, supported, and cared for every time you visit, and we love making sure your son gets some special snacks too! We truly appreciate your trust in MINI of St. Louis and look forward to helping you whenever you’re ready for your next MINI!

MINI of St Louis responded

Thank you for the great feedback! We’re so glad to hear you appreciated the transparency and communication throughout your service experience. Keeping our customers informed every step of the way and verifying repairs before proceeding is an important part of the trust we strive to build. We’re also happy to hear the inspection videos were helpful! Thank you for choosing MINI of St. Louis, and we look forward to assisting you again in the future.