Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor

Erica Hughes

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

Contact Me
4.9
131 Reviews
4.9

131 Reviews

Write a Review

131 Reviews of Erica Hughes

June 27, 2025

Dealership Rating
Employee Rating

They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A More

by luvmy_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

Report | Print
Jun 28, 2025

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 26, 2025

Dealership Rating
Employee Rating

The service staff are friendly and respectful. As well as the front office. Thank you. More

by maria.lariche528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

Report | Print
Jun 27, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2025

Dealership Rating
Employee Rating

Erica is the ABSOLUTE best! ! She is why I continue to comeback! I just love her More

by elhughes09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 19, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2025

Dealership Rating
Employee Rating

My latest oil change was done fairly quickly. However, I showed up 40 minutes early as they opened. The staff person was very good. All my previous "appointments" were bad as 10+ cars were stacke More

by cpwilldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jun 11, 2025

Ken Ganley Kia Mentor responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 16, 2025

Dealership Rating
Employee Rating

Amazing customer service. Was very polite and was to get the problem resolved in a timely manner More

by melissa.dixon710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

Report | Print
May 19, 2025

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 08, 2025

Dealership Rating
Employee Rating

They did a wonderful job and very friendly and I would recommend them to others. More

by sarahenglish55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 10, 2025

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

Dealership Rating
Employee Rating

They were very friendly and kept you aware of the waiting for the vehicle thanks More

by mscoleone88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

Report | Print
Apr 18, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 16, 2025

Dealership Rating
Employee Rating

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located More

by Justa_road_dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

Report | Print
Apr 17, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 05, 2025

Dealership Rating
Employee Rating

always great service and the staff is the absolute best! Erica has been taking care of me for years, she’s the best!! More

by ADIRK28@ICLOUD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris

Report | Print
Apr 08, 2025

Ken Ganley Kia Mentor responded

Hello, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Mentor!

March 19, 2025

Dealership Rating
Employee Rating

I have been coming here for many years, the service I receive is always good. More

by patriciabowling18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 23, 2025

Ken Ganley Kia Mentor responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

1
2
...
14

Dealership Inventory (544 Vehicles)

new 2025 Kia K4 car, priced at $25,365
2025 Kia K4
new
N/A exterior
CVT
Front-wheel Drive
$25,365
View Details
new 2025 Kia Niro car, priced at $33,535
2025 Kia Niro
new
Mineral Blue exterior
Automatic
Front-wheel Drive
$33,535
View Details
new 2025 Kia Soul car, priced at $22,395
2025 Kia Soul
new
Steel Gray exterior
CVT
Front-wheel Drive
$22,395
View Details
new 2026 Kia Sportage car, priced at $38,085
2026 Kia Sportage
new
Gray Metallic exterior
Automatic
All-wheel Drive
$38,085
View Details
new 2025 Kia Seltos car, priced at $25,675
2025 Kia Seltos
new
Dark Ocean Blue exterior
CVT
All-wheel Drive
$25,675
View Details
new 2025 Kia Soul car, priced at $21,895
2025 Kia Soul
new
Gravity Gray exterior
CVT
Front-wheel Drive
$21,895
View Details
View All Inventory