Erica Hughes

Erica at KenGanley in Mentor provided exceptional customer service. She answered every question I asked with professionalism. customer service. She answered every question I asked with professionalism. More

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I recently moved from Tucson, Az to the Cleveland, Ohionarea and ran into car troubles with my 2019 Kia Forte. Co workers at UH Lake West suggested Ken Ganley Kia. I was expecting the worse since the Ohionarea and ran into car troubles with my 2019 Kia Forte. Co workers at UH Lake West suggested Ken Ganley Kia. I was expecting the worse since the engine light was on, sporadically cutting off and idling rough. The service department, specifically Mick was very professional, through and quick to detect the problem..The cost as much less than i thought and I was giving a rundown of what I need to get worked on in the near future. So Proud of them. Definitely my spot for all my auto repairs andto recommend service. More

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The service was great for oil change and recall. The service representative was professional and kind The service representative was professional and kind More

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Everyone was really nice and they did a great job on my oil change and I didn’t have to wait that long oil change and I didn’t have to wait that long More

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You want be disappointed. All so kind and friendly.Outstanding customer service.Always our to go to.Thank you all. All so kind and friendly.Outstanding customer service.Always our to go to.Thank you all. More

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Very pleasant. On time. Keep us updated. No repairs done without our knowledge first. Will return On time. Keep us updated. No repairs done without our knowledge first. Will return More

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This was my first time waiting at the Mentor KIA dealership for service. The atmosphere was pleasant and my Service Advisor Erica was great. Thank you. dealership for service. The atmosphere was pleasant and my Service Advisor Erica was great. Thank you. More

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People are nice and courteous in the service department very prompt didn’t have to wait long for an oil change. very prompt didn’t have to wait long for an oil change. More

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Slowest service department I have ever experienced in my life. How does an oil change take 4 hours, be so for real. life. How does an oil change take 4 hours, be so for real. More

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They were very professional and very quick to ask me whay I needed and sorted out my appoint I needed and sorted out my appoint More

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