Eric Stampone

We recently visited this dealership to purchase a Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuine Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuinely collaborative. It was clear that they cared about making the customer experience as seamless as possible. Each salesperson we encountered went above and beyond, working together effortlessly to ensure we were taken care of. However, things took a significant turn when we reached the managerial level, particularly with the finance and sales manager. After meeting with the finance manager @JaimeGaitan, we were immediately pushed into a series of “coverage upgrades” that were presented as essential, as if the lender was recommending them. These were on top of the typical GAP insurance, which we were already familiar with. Instead of discussing our financing options, interest rates, or percentages—things you'd expect to cover in a car deal—the finance manager was fixated on the monthly payment, refusing to provide any clarity when asked about the specific terms. His response was a dismissive “That’s the rate the lender approved you guys,” before trying to sneak in an extended warranty disguised as part of the Certified Pre-Owned package. We caught this misrepresentation and declined the extended warranty. At this point, the finance manager walked out on us, saying we needed to renegotiate with sales, leaving us bewildered. Then came the sales manager @EricStampone, who only added to the confusion. He tried to insist that the so-called "CPO Agreement" was not an extended warranty, yet failed to explain how it wasn’t. Our question was simple: why call it a CPO agreement if it’s an extended warranty, why not just call it that? The sales manager stuck to his story, claiming it wasn’t an extended warranty but rather a “wrap.” Later, he even texted me a brochure that contradicted his claims, clearly labeling the coverage as an extended warranty for CPO vehicles. When I asked for further clarification and why we couldn’t get clear financing terms from the finance manager, he avoided answering and instead questioned why I was upset. His final stance was to dismiss the deal entirely, stating, “That’s the way it is,” as if that would somehow settle the matter. The saddest part is that this entire deal was derailed by management, who seemed more focused on tricking customers into add-ons rather than being transparent. It’s a shame because the sales team worked hard to build trust and provide a positive experience, only for the managers to squander it with their underhanded tactics. My heart goes to the hardworking sales staff, who deserve better leadership. Unfortunately, the management here seems more interested in misleading their customers than closing an honest deal. Proceed with caution if you’re dealing with anyone beyond the sales team. More

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I had the pleasure of working with Alex Caballero last week to purchase my new 2024 Subaru Forester from Subaru of Pembroke Pines. Alex is a top notch professional who knows his product and will provide week to purchase my new 2024 Subaru Forester from Subaru of Pembroke Pines. Alex is a top notch professional who knows his product and will provide outstanding customer service. I highly recommend contacting Alex for anyone interested in purchasing or leasing a Subaru. More

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Just my favorite experience that I've ever had buying a car. Alex went about and beyond to make our purchase easy, pressure free, and pleasant. He took the time to explain everything from Start to finish. car. Alex went about and beyond to make our purchase easy, pressure free, and pleasant. He took the time to explain everything from Start to finish. We left feeling great and will Alex for all if purchases. Awesome job Alex! More

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Bryan was exceptionally knowledgeable and very patient showing me all the features on the car. Erik was extremely helpful and actually put me touch with Bryan to help with my Subaru experience. Great guys showing me all the features on the car. Erik was extremely helpful and actually put me touch with Bryan to help with my Subaru experience. Great guys and friendly dealership. I will recommend friends and family. More

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