Donna Osborne

Great purchasing experience and quick response for an out of state vehicle purchase. Paperless process was convenient. Although the initial purchase was smooth. The aftersale treatment was poor. They ow of state vehicle purchase. Paperless process was convenient. Although the initial purchase was smooth. The aftersale treatment was poor. They owed me $500 for mirror covers and it took weeks to receive. My temp tags expired today. Dealership promised they would overnight a replacement temp tag on Tuesday, it is now Sunday and received nothing. Now no response from anyone. In addition, after driving home from the dealership, both front axles need to be replaced but they claim the vehicle was fully serviced with no mechanical issues. Lastly, now the air conditioning stopped working. Do not buy a vehicle from this dealership. More

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Very professional, I had the opportunity to purchase two cars from him, great deals f great experience, he really goes out of his way to take care of his customers cars from him, great deals f great experience, he really goes out of his way to take care of his customers More

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Rating: ⭐☆☆☆☆ Title: Lawsuit Filed for $1,398 – Lack of Management Integrity ​"I am writing this to warn other customers about the lack of accountability at this dealership. After a failed attempt to reso Management Integrity ​"I am writing this to warn other customers about the lack of accountability at this dealership. After a failed attempt to resolve a financial dispute of $1,398, I have been forced to officially file a lawsuit against Subaru of Pembroke Pines (Brittmotors, LLC) in Broward County Small Claims Court. ​It is extremely disappointing that leadership, specifically Alain de Rougemont (General Manager) and Jaime Gaitan (Director of Finance), have allowed a $1,300 issue to escalate into legal litigation. I have provided ample opportunity for them to do the right thing, yet they have chosen to remain silent. ​To any potential buyers: be very careful with your money here. If something goes wrong, management would rather see you in court than provide basic customer service. I will be updating this review with the official court judgment for all to see. Case # [Insert Case Number] pending." More

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La mejor experiencia al comprar un auto con alex el mejor, buena atencion, excelente servicio le deseo lo mejor por tan especial trabajador mejor, buena atencion, excelente servicio le deseo lo mejor por tan especial trabajador More

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Great people great cars. Juan Luis Carbonell knows his job,he is kind, helpful and knows his cars. Thank you for the experience. I will be back for sure. Juan Luis Carbonell knows his job,he is kind, helpful and knows his cars. Thank you for the experience. I will be back for sure. More

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Juan gave me excellent service when I met with both times and gave me a deal I was happy with! and gave me a deal I was happy with! More

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Yosmar was veery helpful and sold me a car better than the one I wanted the one I wanted More

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Best salesman I have ever even attend by. Great communication & gave me the best option for my car needs. Love my ascent! Great communication & gave me the best option for my car needs. Love my ascent! More

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Julio…if you want good service along with a good deal, go see Julio and tell him Tony D sent you. see Julio and tell him Tony D sent you. More

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Mr Juan Carbonell is a top seller, professional, honest, very friendly, knowledgeable, speaks several languages, old fashion salesman and an individual that makes you want to buy a car from him; he would go very friendly, knowledgeable, speaks several languages, old fashion salesman and an individual that makes you want to buy a car from him; he would go the extra mile to get you a good deal without pressure, or being aggressive about the sale. I felt very blessed and honored to have dealt with Mr. Carbonell, he truly is an asset to Subaru of Pembroke Pines. Just went for a service at the dealership, and while waiting on my car, and no plans to purchase, by just talking to Juan, two hours later I walked out with my new 2025 Subaru Forester! I highly recommend Mr. Juan Carbonell to anyone out there, who is looking to deal with excellence, decency and integrity! Overall a great experience! More

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