Eric Smalley

Had a transmission recall when I got it back it was hard shifting from 1st to 2nd. They are not willing to work with me to get it fixed. They said that I needed a new transmission $6600. It was a recall fro shifting from 1st to 2nd. They are not willing to work with me to get it fixed. They said that I needed a new transmission $6600. It was a recall from Ford Ford should replace the transmission And they’re not helping me with it. I wouldn’t recommend this place to anyone. More

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They were really kind, and very upward, I was asking questions during the process and they explain it to me without getting bother. Very kind people and good team as well. questions during the process and they explain it to me without getting bother. Very kind people and good team as well. More

by sauronicolas1 Verified Customer Verified Customer

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Great customer service and care. You bring your "A game" as a customer, They bring thier "A game" as a business and a dealership. Very pleasant and accomodating. You bring your "A game" as a customer, They bring thier "A game" as a business and a dealership. Very pleasant and accomodating. More

by PAPED56 Verified Customer Verified Customer

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Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. Will be back for service again. Shottenkirk Ford is the best. More

by CATES0708 Verified Customer Verified Customer

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They had my vehicle for a total of 80 days and 42 days after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manag after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manager and I explained that the original day I brought my vehicle to them, they never mentioned an issue with the PCM. The manager told me this was common issue and was trying to get Ford to pay for it but yet Ford did not pay for it. Service advisor was horrible with communication. I found out through my own research, I could contact Ford myself to get financial assistance with the repair since it was so expensive and the service advisor never told me I could do that. When I finally got my vehicle back, it was dirty, they left a tool, dirty oily rag, and panel to my vehicle uncovered with the cover in the floor. Also a small amount of money was missing out of my center console. Would never recommend this dealership. More

by DMLUSTY87 Verified Customer Verified Customer

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Everyone was polite, kind, helpful and very professional. It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw th It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw the pretty color again. Thanks y'all, Lori Keys More

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My entire experience with the dealership was very positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! More

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Amazing job! They went above and beyond to get my car in and out in a timely manner with no problems! They went above and beyond to get my car in and out in a timely manner with no problems! More

by katienlauren17 Verified Customer Verified Customer

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Went in w/o an appointment. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. More

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Everyone at the dealership was very courteous and knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house that afternoon. More

by msum212 Verified Customer Verified Customer

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