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Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
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Melissa Cates

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
182 Reviews
4.8

182 Reviews

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182 Reviews of Melissa Cates

June 07, 2024

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Honored an advertised battery special for two batteries and scheduled and replaced same day. Great service. More

by NavyGuy
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

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June 07, 2024

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They helped me for over two hours when I was unable to leave Home Depot because my car was dead. They were very quick to come snd sent whom ever they felt could help me from start to finish. Very please More

by PATTIBURKHARDT
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray , Not sure a young man brought a battery for my key fob and a mechanic

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June 06, 2024

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Excellent customer service Melissa was so pleasant and accommodating to work with. Would definitely recommend Shottenkirk service department. More

by Stahlrvtravel
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Yes
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Jun 07, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 06, 2024

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Service was good but lacked communication and updates on vehicle. I had to call them for updates… More

by AMANDA.LAWRENCE
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Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis , Tyler

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Jun 07, 2024

Shottenkirk Ford Granbury responded

AMANDA, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

June 04, 2024

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Got in on a Monday got a full service and pluses rotate tires under 1.30 minutes. Awesome More

by Robbyboston81
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray , Matt

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Jun 05, 2024

Shottenkirk Ford Granbury responded

Robby, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 01, 2024

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Service was responsive, took care of the problems and made the pick up the easy. More

by byronedgmon
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

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Jun 03, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

June 01, 2024

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Very friendly and knowledgeable. willing to get work done with my car in minimal time More

by shega
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

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Jun 03, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 28, 2024

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They were very courteous and attentive to my needs and did what they said they were going to do And on a timely basis More

by Little john
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Yes
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May 30, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

May 23, 2024

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Excellent service. Exactly what I asked for and kept me informed along the way. Will be back More

by CATES0708
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray, Tom Dyer, Brian Curtis

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May 23, 2024

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Little issue I noticed was quickly repaired while I waited. Drove it home and problem is resolved. More

by Robynr1923
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Recommend Dealer
Yes
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