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Eric Smalley
Eric Smalley at Shottenkirk Ford Granbury

Eric Smalley | Page 2

Service Manager

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
39 Reviews
4.9

39 Reviews

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39 Reviews of Eric Smalley

September 23, 2025

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Employee Rating

Awesome experience. I have dealt with Mr. Roth several times now always very positive and upbeat attitude. Matt is a pleasure to deal with and I will continue to get all More

by MIKE1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Roth

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Sep 23, 2025

Shottenkirk Ford Granbury responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Ford Granbury, we look forward to having you as a valued customer for many years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

September 22, 2025

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Employee Rating

Service was. Prompt and efficient and I enjoyed visiting with the other customers so much More

by dhmartinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates

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Sep 22, 2025

Shottenkirk Ford Granbury responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

September 12, 2025

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Employee Rating

Shottenkirk is an awesome dealership. Received recall for two issues. Before I received letter. Shottenkirk maintenance department called me to schedule the repair and they would come t More

by terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Will

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Sep 12, 2025

Shottenkirk Ford Granbury responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Ford Granbury to be a positive one. Please don't hesitate to reach out if you need anything else. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

July 18, 2025

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Employee Rating

They are a personable and professional group. They bend over backwards to make every experience a positive one. We will be doing all our car business with them.😎 More

by joseph.boll.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Matthew Roth, Matt Jewett, Tyler Duncan , Melissa Cates, Matt Roth

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Jul 23, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

July 01, 2025

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Employee Rating

Great Service Center, keep me informed on all the services and repairs performed in a timely manner. More

by Russell.bauman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis, Matt Jewett, Tyler Duncan, Denise Bone , Billy Bohrman, Melissa Cates

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Jul 06, 2025

Shottenkirk Ford Granbury responded

Russell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 09, 2025

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Employee Rating

Great Customer Service from Tyler and Team! Valet service was perfect and so very easy! More

by Jcd21963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates

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Jun 10, 2025

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

November 23, 2024

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Employee Rating

Had a transmission recall when I got it back it was hard shifting from 1st to 2nd. They are not willing to work with me to get it fixed. They said that I needed a new transmission $6600. It was a recall fro More

by Delbertgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Jewett

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Nov 25, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

November 13, 2024

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Employee Rating

They were really kind, and very upward, I was asking questions during the process and they explain it to me without getting bother. Very kind people and good team as well. More

by sauronicolas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler , Billy Bohrman, Melissa Cates, Tom Dyer

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Nov 14, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 01, 2024

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Employee Rating

Great customer service and care. You bring your "A game" as a customer, They bring thier "A game" as a business and a dealership. Very pleasant and accomodating. More

by PAPED56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Bone

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Nov 04, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 31, 2024

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Employee Rating

Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. More

by CATES0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler , Billy Bohrman, Melissa Cates, Tom Dyer

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Nov 01, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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