Eric Gates
Eric Gates at Columbia Ford Kia

Eric Gates | Page 8

General Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
5.0
579 Reviews

Eric is happily married to his wife, Katharine and lives in Stonington with their 2 children Ollie and Bella. His motivation to help people buy, trade, sell, fix, repair, maintain and improve their automotive situations shines through and is proven by the thousands of people he has affected. He is an avid athlete and sports fan. Eric is a hometown fan of the New England Patriots, Boston Celtics and Boston Red Sox, and he will certainly let you know about it. Eric has been around the business for his entire life, and he has been playing with cars since he could touch the pedals. He has been certified in 8 different car manufacturers, so he certainly knows his stuff. Come in and meet him, he will always go above and beyond, no matter who you are!

Dealership Experience

11 yrs, 5 mos

Industry Experience

41 yrs, 4 mos

Specialties & Trainings

NADA Graduate

5.0

579 Reviews

Write a Review

579 Reviews of Eric Gates

July 12, 2022

Dealership Rating
Employee Rating

Excellent Excellent Been with Columbia Ford Since 1992 Tony and the staff are great to work with Service department also good people Thank You Don More

by Donald Cote
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 30, 2022

Dealership Rating
Employee Rating

Was not in the least bit impressed. Vehicles are slopped together and put on the lot. They claim to have “state of the art” body shop and car wash. Their employees must have been on vac More

by Mikecav13
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jimmie Bletsch, Dave Munkelt

Jul 07, 2022

Columbia Ford Kia responded

Hey Mike! Thank you very much for the candid review. While we strive to have vehicles in stock that are ready to go there are some that the shop cannot get to for several days. You came in to look at a 5 year old plow truck that we purchased at auction that we needed to still complete the safety work to. You mentioned that you are a Used Car Dealer in RI, don't you have a similar process? Either way, we appreciate the opportunity to earn your business and we look forward to impressing a much better truck on you at some point. I did leave you a message, please return my call at your convenience so we can chat about how we can make your next experience a much better one. PS. Our state of the art collision center is up the street next to our GMC, Buick Nissan Location and our Spotless Carwash. Thanks again! Best, Eric Gates General Manager Columbia Ford INC 860.228.2886

Jul 29, 2022

Mikecav13 responded

Actually Eric, We do have a process, it involves going through the vehicle top to bottom, before we would ever show it to a customer, let alone put it on the lot for anyone to take over the road for a test drive. You said it yourself, a vehicle that "we purchased at the auction that we needed to still complete the safety work to." So you admit to not doing the safety work to vehicles before sending them on the road for a test drive? Thats interesting for future consumers. I also appreciate the fact that you pride your Dealer Rater reviews, is that because you try to get customers to take down bad reviews....? That kind of eliminates the whole "review" process, but maybe that is just my own opinion. Best, Mike P.S. Don't brag about the spotless car wash if you aren't going to actually use it before putting vehicles on the lot.

June 20, 2022

Dealership Rating
Employee Rating

Andy and Eric gates were very helpful and easy to work with. I would recommend them to friends and family and other business acquaintances. This is the fourth vehicle I have purchased from them in a year More

by robertmarch0630
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Caldwell

June 01, 2022

Dealership Rating
Employee Rating

Great Dealership I have used all departments parts ,service, sales very nice people great service very nicely decorated sales staff very professional I have bought many cars and have been more impress More

by unionville
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Brochu, Andy Caldwell

May 26, 2022

Dealership Rating
Employee Rating

Great communication while waiting for ordered vehicle to arrive from factory and easy delivery process. More

by dsprokop
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler , Tony Mauro, John Senick

May 14, 2022

Dealership Rating
Employee Rating

Awesome experience this was my first time buying a car and I had 0 worries. Diane took very good care of me and made the process exciting. Nothing was too confusing and any questions I did have were answe More

by Noah
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Thompson, Bobby Eskey, Ryan McLeod , Diane Bardol, Alisa Velasquez

April 30, 2022

Dealership Rating
Employee Rating

Diane, We had a great sells experience with her she made everything feel comfortable and helped us understand everything we asked about made us comfortable. Enough to drive 1200 miles to buy the car I reall More

by Dickie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Jimmie Bletsch, Ilya "Eli" Belyi , Diane Bardol, Alisa Velasquez

April 18, 2022

Dealership Rating
Employee Rating

Great service, second time I bought a vehicle from them, no complaints...always with a great comunicacion and always giving the extra mile, Jonathan always with his charisma and friendly treatment...make fe More

by Mikeybusa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Jimmie Bletsch, Ilya "Eli" Belyi , Jonathan Piedrasanta

April 14, 2022

Dealership Rating
Employee Rating

Great customer service and awesome dealer ! !! Second time I made a purchase and the treatment is spectacular....thanks to Jonathan Piedrasanta More

by Mikeybusa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Jimmie Bletsch, Ilya "Eli" Belyi , Jonathan Piedrasanta

April 12, 2022

Dealership Rating
Employee Rating

Wonderful experience purchasing our new Bronco. Diane went above and beyond help us out. She was amazing. The entire team was very friendly and helpful. Made us feel like one of the family. More

by MelzBronco
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler , Diane Bardol, Nicole Mooney

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