Eric Francke | Page 40

Magic Manny does it again!!! My reason in writing is of course Manny Javier. The first time we came to the dealership a couple years ago, was to seriously shop, however only shop My reason in writing is of course Manny Javier. The first time we came to the dealership a couple years ago, was to seriously shop, however only shop. We didn't know exactly what we wanted, hence our trek for hands on research. Totally guided by purchasing only one car, and not necessarily new, but really to just gather info to talk about. Then here comes Manuel. Manny is full of; no problem- life is good- I'm here to help you- no worries! The difference is most of the time that's just b.s.. But from Manny, it's for real. He is the real deal. As you know, we walked out that first encounter with Manny with TWO new cars. In between I bothered him with further details nothing to do with the sale of the car. Here again, he listened, he was concerned and he took action where he could all the while consoling me that he is there to help. Who does this after the sale??? Manny does. Skip forward two years later to last Sunday Aug 2 2015. Here we are, a call ahead to Manny- this time clearly describing that we only wanted to "see a Prius" as my wife knew we could save money with this car and we were looking for a used one. I'd never seen one in person so we were only going to just have a sit and a look over. I'm a car guy, I know about the car, but didn't like the design so wasn't really interested, however let's just recall the "happy wife" one liner. Enough said. I said... Manny, honestly we don't want to take you away from even one possible sale from someone else, we just need permission to simply look at one!!! A week later we drove out in a new 2014 PriusV. How does this happen? I just wanted to sit in it! There was clearly some figuring out the money and getting the numbers down to where it was in line with where my wife and I needed it. That was thanks to the kindness and patience of Brian McGrath, and his back and fourths with us. Great Job Brian!! Of course Kevin and just all the guys I've grown to know over the past years. They are all kind and willing to help, always say hi, and mean it! So with the great work Manny did, I decided that he is simply Magic! Manny, thanks so very much once again for your super kindness, professionalism, especially patience and genuine concern that we are happy personally as well as content customers, that obviously continue to return! Manny's work: not good, not great, not excellent, but an OUTSTANDING job! We truly appreciate you, and the support from the whole dealership. Manny, never move to a Rolls Royce dealership, I can't afford it!!! Blessings to all: Michael More

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Great Service, Friendly People, Fantastic Car! From the moment Robert Hadges picked up the phone to the minute I drove my new car out of the lot, I felt taken care of. Robert Handled the finances From the moment Robert Hadges picked up the phone to the minute I drove my new car out of the lot, I felt taken care of. Robert Handled the finances painlessly, Socrates Lubin patiently explained the workings of my new car, and Eric Francke helped me understand the maintenance. And the deal...the deal! I feel like I got the deal of the century, hit the trifecta, won the World Series for the first time since 1918! I still can't believe it happened. Thanks to all, especially Robert, for making the process smooth. I love my old Toyota Echo, it was really hard to let it go. The folks at Toyota of Braintree eased my pain. More

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Excellent Service, Great Deal! I found what looked to be an unbelievable deal online, and from the moment Bob Hadges picked up the phone to the moment I picked up the car the servic I found what looked to be an unbelievable deal online, and from the moment Bob Hadges picked up the phone to the moment I picked up the car the service and care was excellent. Everyone from the salesperson, Socrates Lubin and the maintenance manager Eric Frankie was helpful and made sure I understood everything about the sales process. It wasn't easy to give up my old car, but they all made me feel comfortable and assured me that I was doing the right thing. And the car, the deal, was extraordinary. I highly recommend Toyota of Braintree if you're looking for an automobile, and if you get Bob, Socrates, and Eric, you've hit the trifecta! More

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excellent Thank you to Jordan Fehringer -sales -at Tufankjian Toyota. I needed to get my son into a car fairly quickly and I travel quite a bit for business. Thank you to Jordan Fehringer -sales -at Tufankjian Toyota. I needed to get my son into a car fairly quickly and I travel quite a bit for business. Jordan was able to take charge and handle the whole transaction so smoothly and professionally. Thanks everyone! More

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Fantastic From the moment I walked in the door everyone was so friendly and willing to help. The dealership was clean, sunny and everyone was smiling. No press From the moment I walked in the door everyone was so friendly and willing to help. The dealership was clean, sunny and everyone was smiling. No pressure just an eagerness to help me to purchase the car I wanted. I went to five other dealerships and chose Toyota of Braintree and am so glad I did. Everyone I dealt with took time and did not rush me so I could make the best decision. I did and I would recommend this dealership and al; of them to anyone who is looking to purchase a car. Also, my mechanic said this is the best car to purchase. Thanks to everyone. More

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It was an awesome experience! Buying a car is really tiresome and stressful. Being in and out of several other dealers had left me with almost no energy, especially since I have t Buying a car is really tiresome and stressful. Being in and out of several other dealers had left me with almost no energy, especially since I have to trade in my old car. But coming in to Toyota Braintree was a completely different and positive experience! Everyone was so accommodating, polite and friendly. I would definitely recommend them to all my friends! Thank you so much Erwin, Don, and the whole team! More

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Fantastic 3rd experience!! I had a smooth and seamless transition from my first leased RAV4 to my second one working with Fred and Ian. Fred was fantastic and explained every I had a smooth and seamless transition from my first leased RAV4 to my second one working with Fred and Ian. Fred was fantastic and explained everything to me and felt very informed and no pressure the entire way! The paperwork with Ian was painless. See you all in 3 years! More

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The service department is top-notch! The service department at Toyota Braintree is top-notch! My 2008 Rav4 had a steering wheel spiral cable recall repair at the end of 2014. The repai The service department at Toyota Braintree is top-notch! My 2008 Rav4 had a steering wheel spiral cable recall repair at the end of 2014. The repair went well except that the snapping mechanism of the steering shaft column covers was damaged when technician put them back due to the nature of plastic part. After I reported the issue to the service department, both Ken Roadriques and Brian Mannering responded to my email and assured me that they will stand behind their service. Brian ordered the new shaft column covers and notified me in mid January. I was not able to make the trip due to the severe weather and the work until yesterday. I met with Brian and discussed with him about this matter as well as the concerns on the squeaking belt noise from the pulley developed during the extreme weather in the past 2 months. Brian was patient to listen to me and is knowledgeable to diagnose the problems. My experience with him was very pleasant. Brian makes repair recommendations based on the actual need rather than trying to promote the sales of the services. If you take your car to Braintree Toyota for services, I recommend asking for Brian Mannering who is one of the best mechanical engineers there. More

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Great Experience--Nicest people, Easy to work with From the first moment I contacted the dealership, everything was perfect! Best experience I have ever had! Matt Bruce and Ian Merrill made my day! From the first moment I contacted the dealership, everything was perfect! Best experience I have ever had! Matt Bruce and Ian Merrill made my day! More

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Won't Go Anywhere Else This was my husband and my, first time buying a new car. We were so nervous based on prior experiences when we tried to go Car Shopping. I looked up t This was my husband and my, first time buying a new car. We were so nervous based on prior experiences when we tried to go Car Shopping. I looked up the reviews on Toyota of Braintree before going in, and they looked great! When we went in we were so surprised. The car buying experience was so easy! Nobody was "pushy" at all like at other car dealers, they treated us like family. We were so pleased with Bob Wilfand and Toyota of Braintree, we wont go anywhere else ever again! I already started telling friends on how great this place. No wonder they are #1. More

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