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Eric Finnefrock

Overview Reviews (23) Inventory (285)

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Eric Finnefrock

Sales Consultant

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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5.0

23 Reviews

Overview Reviews (23) Inventory (285)

Languages Spoken

English

5.0

23 Reviews

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23 Reviews of Eric Finnefrock

October 21, 2025

Dealership Rating

Employee Rating

This is my second time purchasing with this location and second time with Eric. I have to say that this has been a simple process and I will be a repeat customer. second time with Eric. I have to say that this has been a simple process and I will be a repeat customer. More

by justinallen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 21, 2025 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 13, 2025

Dealership Rating

Employee Rating

El vendedor y la atención muy excelente todo muy rápido y todas las dudas fueron resueltas muy rápido. todas las dudas fueron resueltas muy rápido. More

by alexisbetadiaz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Foster, Matt Chevier, Quoc H., John Nagle , Adner Vicente Rodriguez

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Oct 14, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 07, 2025

Dealership Rating

Employee Rating

Fast service provided. Problem not yet identified due to no Check Engine Light. Issue remains under observation. Problem not yet identified due to no Check Engine Light. Issue remains under observation. More

by famrod

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Yadiel Martinez , Sean Richardson

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Oct 14, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Oct 08, 2025 -

famrod responded

Visited Vision Hyundai Henrietta Rochester on 10/06/2025. Appointment scheduled by Sean Richardson Service Manager to follow up on a very difficult to identify problem due to the facts that the Check Engine Light has not detected an increase in the amount of engine oil above recommended levels. I want to provide some background information in base of my own observations… I have meticulously inspected my car tires, the engine oil and all fluid levels every two weeks since day one. I check the engine oil around 10 to 15 minutes after the engine reach operating temperature, I also have check the oil 10 to 15 minutes after a long run and even with the engine cold and have noticed that the oil level keep raising above the factory recommended full level mark. However I may be doing something wrong because when I notice that the oil level is over what I believe is the full line mark, after the service is performed the service reports reads that the oil level is normal. Sean put a plan in place to monitor this problem to be able to determine if the engine oil level remains at or above the factory recommended full level mark after 1,000 miles. The service technician marked the drain plug, the oil filter and lock the dipstick to ensure no “oil is getting into the engine”. Excellent idea! However it is my perception and I could be wrong, that the engine management logic or something else could be the problem. I want to thank Sean Richardson for his excellent level of service and professional support. Sean walked the extra mile to help and to look forward to find a solution. I do understand that without a check engine code it is very difficult to troubleshoot unless a campaign or an update becomes available. Joe.

October 07, 2025

Dealership Rating

Employee Rating

It was great. Everyone was so nice and helpful. I love my car. Thank you Everyone was so nice and helpful. I love my car. Thank you More

by KimSzczepaniak

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Foster, Greg Melino, Angela R., Matthew Melino, John Nagle , Randy Pfeifer

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Oct 07, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 02, 2025

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Employee Rating

They set me up with a desk so I could get work done while waiting. Top notch service. waiting. Top notch service. More

by josephseaver1978

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon at service desk

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Oct 02, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 01, 2025

Dealership Rating

Employee Rating

No pressure. Very Personal and strait forward negotiations. Very pleased with the Eric and management team. Very Personal and strait forward negotiations. Very pleased with the Eric and management team. More

by MDSINDON0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Finnefrock

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Oct 02, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 03, 2025

Dealership Rating

Employee Rating

The salesman and the support staff were so helpful and aware of our needs. They dealt with us in a very professional manner. aware of our needs. They dealt with us in a very professional manner. More

by JEANNEHPROCTOR

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: M Trevino

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Sep 05, 2025 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 01, 2025

Dealership Rating

Employee Rating

It was an easy car buying experience thanks to the team at Vision Hyundai Henrietta. at Vision Hyundai Henrietta. More

by Rkautz

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 05, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 10, 2025

Dealership Rating

Employee Rating

Vision on Henrietta Road is easy to deal with even though they are making renovations. From the moment I arrived they were pleasant and helpful. I was told my car would be ready in an hour and it WAS ! For t they are making renovations. From the moment I arrived they were pleasant and helpful. I was told my car would be ready in an hour and it WAS ! For the future I plan to stay with them. How could I do better. More

by PLILLY11250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Foster, Greg Melino, Angela R., Matt Chevier, Alexandra S., Matthew Melino, John Nagle, Yadiel Martinez , I don’t remember Mike J or Quoc H. But I am sure they are great also!!!

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Aug 12, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 01, 2025

Dealership Rating

Employee Rating

From the time I walked in the door everyone was friendly and ready to help me with the car buying process. It took a while to decide and everyone seemed to want me to be happy with my purchase. I got what and ready to help me with the car buying process. It took a while to decide and everyone seemed to want me to be happy with my purchase. I got what I wanted and can only thank Cision and all the staff for making this happen. More

by SGONZALE0

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Angela R., John Nagle , Dylan Buchiere

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Aug 05, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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