Eric Fernandez Cervantes
Eric Fernandez Cervantes at Mazda of Elk Grove

Eric Fernandez Cervantes | Page 41

Internet Sales Manager (Hablo español)

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

Contact Me
4.9
421 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

6 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.9

421 Reviews

Write a Review

421 Reviews of Eric Fernandez Cervantes

June 16, 2021

Dealership Rating
Employee Rating

Mazda of Elk Grove was very efficient and thorough during the process of leasing a new vehicle. They never tried to upsell any service or products during the transaction. The staff were all incredibly More

by jacklynthn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2021

Mazda of Elk Grove responded

Thank you for the 5-stars! I'm glad everyone was so friendly. We just love making the process as smooth as possible for our clients. If you need anything, don't hesitate to reach out to us! Happy motoring!

June 16, 2021

Dealership Rating
Employee Rating

Eric was super friendly and went above and beyond to find me the car I was looking for. I felt comfortable and very happy with my purchase. More

by emily.pashenee
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Taylor Schacher

Jun 16, 2021

Mazda of Elk Grove responded

Emily, Thank you for the 5-stars! I'm glad Eric was friendly and helpful. We just love when our clients are happy with their purchase. Happy motoring!

June 10, 2021

Dealership Rating
Employee Rating

Eric was very helpful and explained every aspect of our car purchase throughly. We felt very good driving home in our new car and would happily recommend others to check out this dealership. More

by Oscar Cervantes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Mazda of Elk Grove responded

Oscar, Thanks for 5-stars! I'm happy to know Eric was so helpful. It was a pleasure serving you! We look forward to the relationship ahead!

June 06, 2021

Dealership Rating
Employee Rating

Amazing service from the salesman Eric. Felt comfortable without the pushing of most dealers. Would recommend to anyone looking for a new or used vehicle! Thank you! More

by Ashley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

Mazda of Elk Grove responded

Ashley, Thank you for the 5-stars! We appreciate you giving us the opportunity to earn your business. I'm glad Eric delivered amazing customer service. If you need anything, we are just one call away. Happy motoring!

June 06, 2021

Dealership Rating
Employee Rating

The process was fine, typical dealership in the elk grove ato mall, had a car we liked in stock, toyota Rav4 was our other option More

by Oldguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HESAM GHAFFARI

Jun 07, 2021

Mazda of Elk Grove responded

Thank you for the positive review of your time with us! I'm happy we had the car you liked in stock. If you need anything, don't hesitate to reach out. Happy motoring!

June 06, 2021

Dealership Rating
Employee Rating

Disappointed in the customer service that was given to us. The stickers on the car had both the incorrect year and price. When asked to honor the price on the sticker, the manager did not want to honor or More

by KJ
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Julian Gonzalez , Jarell Boyd

Jun 07, 2021

Mazda of Elk Grove responded

KJ, This is Grant Salge, General Sales Manager here. I sincerely apologize for the human error on the pricing and window stickers. It appears we incorrectly priced the vehicle in question and I've alerted our teams to give this the attention and detail they need. We truly value your business and your time and again my deepest apologies for this mistake on our end. If there are any further questions, please don't hesitate to reach out to me directly at 916-405-5083

June 04, 2021

Dealership Rating
Employee Rating

Thank you to everyone at Elk Grove Mazda- especially Eric and Hesam- for helping me buy my daughter's 2018 CX-5. I just love it! More

by Becky I
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HESAM GHAFFARI

Jun 07, 2021

Mazda of Elk Grove responded

Becky, It was a pleasure serving you! I'm happy to know Eric and Hesam were good help. If you need anything, we are one call away. Happy motoring!

June 04, 2021

Dealership Rating
Employee Rating

Great experience and Eric was a wonderful salesman, very helpful! He was very attentive and answered all of my questions. Definitely recommend him to anyone searching to buy a car! More

by Paulina
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Taylor Schacher

Jun 07, 2021

Mazda of Elk Grove responded

Paulina, Thank you for the 5-star review of your time with Eric! I'm thrilled he was attentive and helpful. Wishing you many happy and healthy miles on the road.

May 31, 2021

Dealership Rating
Employee Rating

My whole experience with Mazda of Elk Grove was great! From the moment we called to ask about the car we wanted, Eric was extremely helpful and informative! The buying process was very smooth and quick. More

by doublm40
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HESAM GHAFFARI

Jun 01, 2021

Mazda of Elk Grove responded

Thank you for this outstanding 5-star review of your experience with Eric! I'm happy to know he was extremely helpful and informative. If you have any more questions, don't hesitate to reach out to us!

May 30, 2021

Dealership Rating
Employee Rating

Great car buying experience... it was a last minute trip since I don't have a lot of time but needed a car. I filled out the financing form online and they called me within 10 minutes to see if I had time More

by Kasidf18
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Taylor Schacher

Jun 01, 2021

Mazda of Elk Grove responded

Thank you for taking the time to leave this 5-star review! I'm glad to know everyone was pleasant and easy to work with. We hope you'll come and see us again sometime!

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