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Eric Austin

Overview Reviews (29) Inventory (174)

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Eric Austin

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Eric Austin

Service Advisor

Dick’s CJDR of Wilsonville

25600 SW Parkway Center Dr
Wilsonville, OR 97070

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4.5

29 Reviews

Overview Reviews (29) Inventory (174)

Dealership Experience

11 mos

4.5

29 Reviews

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29 Reviews of Eric Austin

February 03, 2025

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Employee Rating

The staff at WCJDR are awesome. Very friendly and knowledgeable. I enjoy doing business with them. Very friendly and knowledgeable. I enjoy doing business with them. More

by deansilfies

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joshua DeLaunay

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Feb 05, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our team at Dick's Chrysler Jeep Dodge of Wilsonville. Our staff takes pride in providing friendly and knowledgeable service, and we truly appreciate your support. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 17, 2025

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Employee Rating

Kind of pricey which is understandable and there prices was not aligned with receptionist and service advisor and email , but they service advisor told me a price , and stuck with it. Service was quick and was not aligned with receptionist and service advisor and email , but they service advisor told me a price , and stuck with it. Service was quick and through. More

by Joshuafloresreyes

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 21, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. I understand that you found our pricing to be a bit high, and that there may have been some discrepancies in communication with our team. I appreciate your patience and am glad to hear that the service was quick and thorough. We always strive for clear communication and great service at Dick's Chrysler Jeep Dodge of Wilsonville. If you have any further concerns or suggestions, please feel free to reach out to me directly. We hope to see you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 11, 2025

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Employee Rating

This is my first service at this place. But everything was done quickly, and I hope, with quality.) But everything was done quickly, and I hope, with quality.) More

by Paul

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us! We're glad to hear that your first service at Dick's Chrysler Jeep Dodge of Wilsonville was completed quickly. We always strive for quality in our work, and your feedback is greatly appreciated. We look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 06, 2025

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What I thought was a burn out headlight it was actually a wiring problem what you guys fixed in a jiffy wiring problem what you guys fixed in a jiffy More

by kevinpattlewis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Ruff, Joshua DeLaunay, Tarek Eldeeb, Kylie Lima, Kassidy Donado, Brandon Bodine , Tyler George, Michael Kinney, Drew Pierce

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Jan 08, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I'm glad to hear that we could resolve the wiring issue quickly for you. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to provide efficient service to meet our customers' needs. If you have any further questions or concerns, please don't hesitate to reach out. I appreciate your business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 01, 2025

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Really appreciated each step of my experience; from receptionist to Eric's analysis of my situation. I'll definitely be back. Thank you. receptionist to Eric's analysis of my situation. I'll definitely be back. Thank you. More

by raptorbill

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan Rummerfield

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Jan 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! I'm thrilled to hear that you had such a positive experience with our team, from the receptionist to Eric. Your satisfaction is important to me, and I look forward to welcoming you back to Dick's Chrysler Jeep Dodge of Wilsonville in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 30, 2024

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Eric was very courteous and knowledgeable. I was in and out in about a hour which was more than acceptable for the work I had done. I would recommend Wilsonville Dodge to anyone. I was in and out in about a hour which was more than acceptable for the work I had done. I would recommend Wilsonville Dodge to anyone. More

by jlwebb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 01, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We truly appreciate your feedback regarding your experience with Eric at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to hear that you were pleased with the service and efficiency. We look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 29, 2024

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Employee Rating

They did a great job repairing my vehicle. I would recommend them to family and friends. I would recommend them to family and friends. More

by shawn_graham

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Ruff

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Dec 31, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with the repair service for your vehicle at Dick's Chrysler Jeep Dodge of Wilsonville. We truly appreciate your recommendation to family and friends and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 24, 2024

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Employee Rating

Eric is extremely friendly and knowledgeable, I highly recommend him. He will go above and beyond to make sure you’re taken care of! recommend him. He will go above and beyond to make sure you’re taken care of! More

by KRM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Eric at Dick's Chrysler Jeep Dodge of Wilsonville. Our team strives to provide excellent service, and it’s great to know Eric made such an impression. We appreciate your recommendation and look forward to assisting you again in the future!

November 13, 2024

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Employee Rating

I had to come in twice to get my issue resolved. They was a lack on communication and organization. When I came in, I originally spoke with Tyler George he had zero clue why I was there and told me They was a lack on communication and organization. When I came in, I originally spoke with Tyler George he had zero clue why I was there and told me I couldn’t get helped when I had a text conversation with the store to come in and get a new key. He they told me to wait for the service manager who was clearly busy helping another customer (understandable) but did nothing to reassure me that my issue would get resolved. I was frustrated because my key was broken by the service team and I had to cancel my plans twice to get it fixed. More

by johnsalisbury99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Tyler George, The salesman joel who sold me the car gets 5 stars

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Nov 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to share your experience with us. I understand that your visit to Dick's Chrysler Jeep Dodge of Wilsonville involved multiple trips and communication challenges, which can be frustrating. We appreciate your feedback and are committed to improving our processes. If you have any further concerns, please do not hesitate to contact me directly. We value your satisfaction and want to ensure your future experiences are better. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 06, 2024

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Employee Rating

It’s been a very frustrating experience with issues still ! I feel taken advantage of with a total lack of care and accountability! ! I feel taken advantage of with a total lack of care and accountability! More

by Mason

Verified Customer

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Recommend Dealer

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Nov 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Mason. I understand how frustrating it can be to face ongoing issues and feel that your concerns are not being addressed. Please reach out to me at 360-210-8811 so we can discuss this matter further. We are unable to find a transaction for you. Sincerely, Drew Pierce, dpierce@dicksautogroup.com

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