Eli Rivera
Eli Rivera at Crest Volvo Cars
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Eli Rivera

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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5.0
24 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

5 yrs, 3 mos

Languages Spoken

English English

5.0

24 Reviews

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24 Reviews of Eli Rivera

January 18, 2025

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Employee Rating

Polite,friendly, efficient service. I appreciate that my appointment time was met and will schedule future services with Crest Volvo. More

by wichitasooner
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Crest Volvo Cars responded

We are thrilled to hear about your positive experience with our service department. Your feedback highlighting our team's politeness, friendliness, and efficiency is deeply appreciated. We understand that punctuality and professional service are crucial to our customers, and we're grateful that we met your expectations. Your commitment to scheduling future services with us is a testament to the quality of care we strive to provide. Our goal is always to deliver a seamless, welcoming experience that makes our customers feel valued and respected. Thank you for taking the time to share your experience and for choosing us for your automotive service needs. We look forward to continuing to serve you with the same level of professionalism and dedication.

January 03, 2025

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I used this dealer for my vehicle maintenance and annual state inspection. They provided good quality service with reasonable pricing, and loan car service is available during the service. More

by Issei
Service Price Transparency
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Recommend Dealer
Yes
Jan 07, 2025

Crest Volvo Cars responded

Thank you for your positive review! We're glad to hear that you had a good experience with us for your vehicle maintenance and state inspection. Providing high-quality service at reasonable prices is our goal, and we’re pleased you found our loan car service helpful during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

December 25, 2024

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Great car buying experience! ! Greg Bryan was outstanding to work with. He was very knowledgeable and friendly. The process was easy and quick. I will be back when we need anoth More

by cliffotts
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rachael Mergott, Greg Bryan

Dec 26, 2024

Crest Volvo Cars responded

Thank you for the fantastic review! We’re thrilled to hear you had a great car-buying experience and that Greg provided knowledgeable and friendly service. Making the process easy and quick is always our goal, and we’re delighted we could deliver that for you. We look forward to welcoming you back when you’re ready for your next vehicle. Thank you for choosing us!

November 09, 2024

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I had a great experience with Crest Volvo. The service was excellent, and my advisor, Eli Rivera, was very good. Recommended More

by Sapdm9
Service Price Transparency
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Recommend Dealer
Yes
Nov 12, 2024

Crest Volvo Cars responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us and that Eli provided excellent service. We truly appreciate your recommendation and look forward to assisting you again in the future!

October 23, 2024

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We've owned Infiniti, Acura, Lexus, Porsche, and Volvo over the last 22 years and have worked with several good Service Advisors - some better than others. Ally is the best and never fails to exceed our More

by Dpmeaux
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Wiedmann, Ally Gallagher

Oct 25, 2024

Crest Volvo Cars responded

Thank you for your wonderful review! The team is thrilled to hear that Ally has exceeded your expectations. Your loyalty means a lot to us, and we appreciate your kind words. We look forward to continuing to serve you!

October 18, 2024

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The best customer service I’ve ever had in a car dealership. Very responsive and friendly. More

by Delane Bandeira
Service Price Transparency
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Recommend Dealer
Yes
Oct 21, 2024

Crest Volvo Cars responded

Thank you for your wonderful review! We're thrilled to hear that you received the best customer service during your visit. Our team strives to be responsive and friendly, and it’s great to know that you felt well taken care of. We appreciate your feedback and look forward to serving you again!

September 28, 2024

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Excellent customer service as well as accommodation for expedited processing when needed urgently! 5 stars More

by Ricky
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Recommend Dealer
Yes
Sep 30, 2024

Crest Volvo Cars responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service and that we could accommodate your urgent needs. Your 5-star rating means a lot to us, and we look forward to serving you again in the future!

September 22, 2024

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I took my car in for the initial 10k check up. I mentioned to my service representative, Eli that my 12v outlet was not working. After the 10k service was completed, He went above and beyond to ch More

by Bbralph
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 23, 2024

Crest Volvo Cars responded

Thank you for sharing your experience! We're glad to hear that Eli provided excellent service and went above and beyond to address your 12v outlet issue during your 10k check-up. It's always great when we can save our customers time and ensure everything is taken care of in one visit. If you need anything else, feel free to reach out—we're here to help!

August 06, 2024

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Professional, efficient service. Our experience in past 4 years has been excellent. No surprises, service updates, complete timely. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher , Stu - loaner car manager

Aug 08, 2024

Crest Volvo Cars responded

Thank you for your kind words and for being a valued customer over the past four years! We're thrilled to hear that you've consistently experienced professional and efficient service with us. It's our goal to ensure that every visit is smooth and hassle-free, so we're glad to know we've met your expectations with timely service and clear updates. We look forward to continuing to serve you in the future!

June 30, 2024

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Good car buying experience. Good profesional enviornment with knowledgeble sales resources. Nice friendly peoples, meeting our expectations More

by Vipin
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Navarro , Michelle Holmes

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