Edgar Medrano-Hurtado | Page 8

Today Was a Great Day! I always receive the best service at Sierra Honda of Monrovia. My service advisor, Yessi Perez, is truly a GEM! She always makes sure my 2017 Acco I always receive the best service at Sierra Honda of Monrovia. My service advisor, Yessi Perez, is truly a GEM! She always makes sure my 2017 Accord is in top-notch condition. It’s so inspiring to see a superstar like Yessi thriving in an industry often led by men. She’s incredibly helpful, knowledgeable, and friendly—and most importantly, she makes women feel safe, respected, and understood when it comes to car care. A huge shout-out to Mr. Howard as well. He consistently puts customers first and supports his entire team with professionalism and care. Chris "Breezy" Brown, who now works in both rentals and cashiering, is another standout. No matter his role, he provides amazing service with a smile. Recently, my 2017 Accord needed some work. Even though it’s in good shape, Yessi helped me see what might come up down the road, and I decided it was time. I also have to acknowledge Adam, who stepped up a few months ago when Yessi wasn’t in. I thought something major was wrong with my car and was ready to pay for diagnostics. Adam checked it out and instead found a loose battery cable—saving me money and stress. That’s integrity! Now, fast forward to June 21, 2025. Mr. Howard connected me with Ethan, who was an absolute blessing. He introduced me to Brandon in sales, and the experience only got better from there. Brandon was patient, knowledgeable, and never pressured me. He took the time to walk me through all the cars and their features. And the cherry on top? He’s from my hometown—DENA! After reviewing my credit, Brandon brought in his manager, Yousef, who asked for my thoughts on an EV. They showed me two beautiful options right there in the showroom. Yousef had such a warm and caring personality, and he treated me like family. His support of Brandon during the process meant everything. And then it happened—I fell in love with the 2025 Honda Prologue Touring in Nordic Forest. Brandon pulled it right out of the showroom doors. Wow—look at God! A dream come true. My last four cars have been Hondas, and I’ve always been treated right. I drove in on Friday with my 2017 Accord and left on Saturday with a sleek, head-turning 2025 EV. Even as Brandon was pulling the car out, another friendly face was helping him—turns out, he was the General Manager! We chatted, and I was thanked for being a loyal Honda customer. That meant a lot. Preston, another amazing team member, helped ensure the deal went smoothly, and Edgar in Finance was hilarious and incredibly thorough in explaining everything. I want to give a heartfelt thank you to my Sierra Honda of Monrovia family: Yessi, Chris, Mr. Howard, Ethan, Brandon, Yousef, Edgar, and Preston—THE BOSS! God blessed me the day I brought my car in for service, and now I’m thankful to have built such a strong relationship with the Sales Department too. If you’re looking to buy a car, go see my guy Brandon. You won’t regret it. Thank you, Sierra Honda of Monrovia—the real GOATS. Once you experience their service, you'll never go anywhere else. I even bring my 2023 Honda Accord here for service. Being a loyal Honda owner really does pay off. More

by mscocoredbone Verified Customer Verified Customer

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Excellent team - they answered my questions, explained details -- it was one of the best experiences in purchasing an automobile. details -- it was one of the best experiences in purchasing an automobile. More

by mstewart3 Verified Customer Verified Customer

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Btandon and Karen worked together to get me the best deal. Both are very kind. I have worked a long time with Brandon...he sold me my 2016 Civic in 2016. Brandon is like my baby brother. He is so ki deal. Both are very kind. I have worked a long time with Brandon...he sold me my 2016 Civic in 2016. Brandon is like my baby brother. He is so kind, helpful, caring....I am not a customer and he is not a salesman, we are family! He always goes the extra mile for me when he really doesnt need to. Honda is lucky to have him working for them. And Kevin..he recommended me to Brandon. Kevin is a firm foundation. He is SO kind and always treats me like family. He is amazing! And Honda is also lucky to have hired him. More

by KIMA7 Verified Customer Verified Customer

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Great experience with this dealer! Christopher Gonzales is the salesperson who helped me and he is very nice and helpful. He listened to what I wanted, explained everything thoroughly, Christopher Gonzales is the salesperson who helped me and he is very nice and helpful. He listened to what I wanted, explained everything thoroughly, and answered any questions I had.He made sure I got the vehicle I wanted and at a great price. Chris made the car buying experience very easy. The finance agent is also very friendly, explained things well and made the process go smoothly. They make sure to help you quickly and then process things fast once you have made a decision. It's a great dealership and I definitely recommend! More

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I have purchased many cars in my life and this was one of the most non stressful, authentic, and smooth transactions I have ever had. I am grateful for Karen for her patience and consistency throughout the the most non stressful, authentic, and smooth transactions I have ever had. I am grateful for Karen for her patience and consistency throughout the process. More

by kng1980 Verified Customer Verified Customer

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The sales person was extremely helpful. From the moment we arrived at the dealer.Came out & greeted my family.No pressure on trying to make a sale.We told him what we wanted & could afford. From the moment we arrived at the dealer.Came out & greeted my family.No pressure on trying to make a sale.We told him what we wanted & could afford. He guided us in the right direction.To the completion of the sale.Also the finance department was extremely helpful give us some options. To just say this we would definitely go back & make another purchase in a heartbeat. Thank you very much Rodriguez family. More

by JAIMERODRIGUEZ420 Verified Customer Verified Customer

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Friendly staff, smooth process—Saul Gaitan’s welcoming personality truly made the entire experience pleasant. personality truly made the entire experience pleasant. More

by PURITY3 Verified Customer Verified Customer

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Amazing experience! Yeri helped us out and we drove off with a new car. Probably the best experience I have had at a car dealership. I highly recommend Sierra Honda. Yeri helped us out and we drove off with a new car. Probably the best experience I have had at a car dealership. I highly recommend Sierra Honda. More

by CMMILLER144 Verified Customer Verified Customer

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Great experience. Everyone was super helpful and courteous. Saul and Edgar helped my transition from lease to buy effortlessly Everyone was super helpful and courteous. Saul and Edgar helped my transition from lease to buy effortlessly More

by RUBES1968 Verified Customer Verified Customer

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Great service by friendly knowledgeable people, great experience Highly recommended visit you won’t regret the experience experience Highly recommended visit you won’t regret the experience More

by RVEGA6 Verified Customer Verified Customer

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