Ed Hayes | Page 20

After purchasing my brand new Tacoma on a Saturday through Ed Hayes (good guy) , I came back on Monday for pick up, and wouldn’t you know there is a giant scratch going across the bed side flare. Luck through Ed Hayes (good guy) , I came back on Monday for pick up, and wouldn’t you know there is a giant scratch going across the bed side flare. Luckily I found it before leaving the lot, otherwise I would of owned it. Ed has no idea about it, apologized, and said they would replace it. Two weeks go by and the new part is finally in. Now I have to drive back to Braintree for a repair that shouldn’t even be necessary. I was told it would be about an hour to replace. I work As an auto body technician, so I understand an hour is a fair amount of time. Well it took them about 4 hours for the repair. I speak with Ed about being compensated for my time. I asked for 3 oil changes for future use. Seeing how this should of never of happened, no one owned up to the damage, etc. This is when Bob steps in, telling me, “so is an oil change gonna make you feel better?” As he writes down “owes one oil change” on a business card and hands it to me. I said I wanted 3, he tells me no. As if the money is coming out of his pocket? I don’t understand why he has turned this into a negotiation? They goofed and need to make it right. He tells me they just can’t be handing these out to everybody. Your right, you should only give them to people you accidentally screwed over. He insists stuff happens. Really? How often do you guys damage vehicles and hide it from the customers? At this point he keeps asking, “so are we happy with this or what?” I keep saying no and that this is unacceptable. He tells me that’s all he’s gonna do so I could take it or leave it. Furious at this point, I had to step walk away, knowing that all I can do now Is write my reviews and call Toyota and explain to them directly how condescending, smug, and arrogant Bob is. All because I asked to be compensated for their mess up. Trying to make me feel like I was the one in the wrong. More

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Easy Experience Was in the market for a used Tacoma. Reached out and visited a number of dealerships in the area. Braintree happened to have the exact model I was l Was in the market for a used Tacoma. Reached out and visited a number of dealerships in the area. Braintree happened to have the exact model I was looking for. From the internet interaction, to working with my salesman Ed, and my finance guy Brian, it was a very easy no pressure experience. I will be returning when my wife's lease is up in the Fall. More

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Everyone was friendly, fast and efficient. Ed and Don were great and had me in and out with a new car in around 2 hours. were great and had me in and out with a new car in around 2 hours. More

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New Rav4 First new car I ever purchased. Ed listened to what I wanted and delivered. He also helped me set up WiFi features on the new car. Service was excell First new car I ever purchased. Ed listened to what I wanted and delivered. He also helped me set up WiFi features on the new car. Service was excellent and fast. More

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Dealership whose culture insists on its keeping promises. On this past Labor Day weekend, I drew up up 'battle plan' of different brands and dealers to visit. From start to finish, Toyota of Braintree meant w On this past Labor Day weekend, I drew up up 'battle plan' of different brands and dealers to visit. From start to finish, Toyota of Braintree meant what they said, and kept every promise without excuses or delays. The fact that my new car is also great is icing on the cake. Three things are essential to a great buying experience in life. First, this dealership had a Toyota, the 2019 RAV 4 in my case; that I liked; second, they understood that they had to give me their best offer the first time we met, not later; and third; they needed to treat me, and my many questions,with a moderation of respect. Toyota of Braintree exceeded all other brands and dealerships I went to around the Boston, MA area based on my criteria. More

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Another Great Experience! This is the 5th time my wife and I have leased a car from Toyota of Braintree and it just keeps getting better every time. the sales team is great and This is the 5th time my wife and I have leased a car from Toyota of Braintree and it just keeps getting better every time. the sales team is great and i always look forward to bringing my cars in for service More

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Best car buying experience ever! Quality, value, and service were absolutely superb. Used vehicle was delivered looking brand new. We could not be more happy with the vehicle and ever Quality, value, and service were absolutely superb. Used vehicle was delivered looking brand new. We could not be more happy with the vehicle and everyone we dealt with at Braintree Toyota. More

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Easy with Ed I visited with Ed after deciding I was going to be taking out my first lease. My fiance and I have never leased before, so we had a lot of questions. I visited with Ed after deciding I was going to be taking out my first lease. My fiance and I have never leased before, so we had a lot of questions. Ed answered everyone and he did not pressure us into anything. He was respectful of our budget and even went out of his way to contact me on his days off to make sure I was taken care of. Definitely recommend Ed. More

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Love my new Rav 4! I just leased my 4th Rav 4 from Toyota of Braintree and couldn't be happier! I love it. The dealership is great...everyone is efficient, kind, well i I just leased my 4th Rav 4 from Toyota of Braintree and couldn't be happier! I love it. The dealership is great...everyone is efficient, kind, well informed and the environment is lovely. Shout out to the great team I worked with..Ed Hayes, Angel, Don and Chris. George Saef who is the very first person I met at the dealership years ago stopped to say hello! I can't say enough good things about all of you as well as the dealership. Keep up the great work and thanks to all. Kathy L from Milton More

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Love My New Car Everyone was super friendly, respectful, kind, and helpful. I'm excited to pick up my new car! I would recommend Toyota of Braintree to anyone! Everyone was super friendly, respectful, kind, and helpful. I'm excited to pick up my new car! I would recommend Toyota of Braintree to anyone! More

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