Ed Derleth

The entire process of applying and buying my vehicle was amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman wh amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman who went through the warranties with me. The 3rd day I had the vehicle I ended up bringing it in due to shaking when slowing down. They ended up replacing all 4 rotors and the rear brake pads. Fast forward 2 weeks later, I bring my vehicle in because the brakes are squealing, they look at it and say everything is fine that the pads are "seeding" to the rotors. Fast forward 2 and half weeks after bringing it in, my pads are still squealing (worse than before) the new rotors already have grooves dug into them (in the front, not the back) and my caliper is sticking from time to time. So I bring my car back in, asking that the front pads be replaced as they should of been replaced when all rotors and rear pads were replaced. The service manager at Nissan (Ed) was a complete xxxxx from the time I dropped my vehicle off and picked up, telling me that I am wrong that the new rotors having grooves in them is "normal" At one point he even told my dad and I to "Google" it. So I infact did Google it, and NO ROTORS THAT ARE A MONTH OLD SHOULD NOT ALREADY BE GROOVED AS THAT SHOWS SIGNS OF WEAR. I will never be bringing my vehicle back to the Nissan service center, I refuse to deal with Ed. He belittled me and basically told me that I was dumb and didn't know what I was talking about, argued that nothing was wrong with the brakes and sent me on my way. My brakes are still squealing and now my caliper is sticking from time to time. I don't understand why the front pads weren't changed with the rest of the stuff. Now I will be replacing the pads on my own and figuring out what is wrong with my calipers. This has been everything but a "ONEderful" experience. This is my first time buying a nice new vehicle, this is something that meant a lot to me, for service to make this a horrible experience. My vehicle is still under the 3mm warranty as well, that Ed was trying to say I didn't have. My vehicle will only be going to the Chrysler Dodge Jeep Ram service center from here on out. I don't even want to bring my vehicle back to one automotive ever, but I pay for oil changes and tire rotation with my monthly payment. More

by Alexis Verified Customer Verified Customer

Report | Print

This dealership made having an oil change the most convenient and trustworthy experience I've ever had. convenient and trustworthy experience I've ever had. More

Report | Print

Friendly and courteous staff. Very clean facility. Went in for an oil change and tire rotation I was in and out within an hour and didn’t try to sell me extra services which I app Very clean facility. Went in for an oil change and tire rotation I was in and out within an hour and didn’t try to sell me extra services which I appreciated. Will be back for future services. Thank you EC Nissan More

by csleep4s Verified Customer Verified Customer

Report | Print

Dealer did not, in my opinion, even look at vehicle before putting it on the lot!! before putting it on the lot!! More

by salken490 Verified Customer Verified Customer

Report | Print

Everything went well fast service curtious and polite staff. Will recommend your place of business. staff. Will recommend your place of business. More

by jhswenson Verified Customer Verified Customer

Report | Print

Prompt service. Quite friendly. Looked for cost-saving measures. I will return to Eau Claire Nisssn Quite friendly. Looked for cost-saving measures. I will return to Eau Claire Nisssn More

by bjb2ttl Verified Customer Verified Customer

Report | Print

I have never been treated so poorly by a dealership! ECN never ever ever again! ECN never ever ever again! More

by iblsonsy Verified Customer Verified Customer

Report | Print

Always excellent service that is why I keep purchasing vehicles from them! They are thorough, friendly and professional. vehicles from them! They are thorough, friendly and professional. More

by jdscharr1 Verified Customer Verified Customer

Report | Print

Very happy with the service I received. I was in for an oil change and was having trouble with my crash sensors. They were able to fix my sensors as well as the oil change and tire rotati I was in for an oil change and was having trouble with my crash sensors. They were able to fix my sensors as well as the oil change and tire rotation. More

by bflaten Verified Customer Verified Customer

Report | Print

Eau Claire Nissan was able to get me in the same day for an unexpected service need. They were able to resolve the problem and the staff there was great to work with. an unexpected service need. They were able to resolve the problem and the staff there was great to work with. More

by Tony Verified Customer Verified Customer

Report | Print