Earl Mosby | Page 10

As a repeat customer, I would like to share my recent experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to John and his sales mgmt., team to request that the dealership did NOT drill holes in the front bumper fascia to install the front tag bracket. They stated they would try to handle that request, and apparently, within hours of the unit coming off the truck, someone drilled the holes and installed the bracket, even though no other PDI steps appeared to be completed. Upon inspection of the vehicle, I observed a minor paint blemish that was not caught at the factory that even had a piece of metal in it. Randy worked it out with the body shop to address that. Part of the order included a DIO trailer hitch. This requires bolting the hitch on, as well as using FDRS to learn in a new trailer module on the CAN bus. I was told that that the body shop was going to install this as well. Earl coordinated this for me as I also had his team swap out the factory wheels for some other take-offs. When I came to pickup the vehicle, I asked Earl if the body shop had actually programmed the trailer module, so he walked over and was told that it was. I also inspected (so I thought) the paint blemish repair, and although not perfect, I was willing to live with it. The following Saturday, I hooked up a small trailer, and sure enough, the lights did not work, and the Sync4 system did not acknowledge the trailer. I worked it out with Earl to bring it back, and he had one of his guys do the necessary FDRS work that the body shop did not do correctly. Apparently subbing this work to the body shop instead of the service team did not save the dealership any money after all. Fast forward another week or so (today), I took the Bronco to Performance window tint in Annapolis to tint the side windows and install PPF on the lower rockers/doors. Before starting the PPF, they observed the poor refinish of the passenger side door that was performed during the blemish repair to include what looks to be paint or clear coat runs on the entire length of the lower side of the door panel (I had missed this due to the sunlight, and how low it was on the door). They didn't even want to put the PPF on because of this. I returned back to the body shop and pointed this out to them, and agreed to take care of it. So I will be dropping it off again next week. It is frustrating that a simple blemish that I would have been OK if they has used touch up paint to repair, has now impacted the finish on the entire door. So needless to say, I am quite disappointed in the performance of the body shop and its impact on a vehicle I was really looking forward to taking delivery of. That said, I am still a dedicated customer of Koons Annapolis and always enjoy working with Randy (have a couple additional fleet deals in the works), as well as Earl & Mike M. in service. More

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I recently brought my 2023 Lightning ER Lariat in for service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professio service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professional, knowledgeable, and genuinely invested in getting my truck back on the road. More

by comrade15 Verified Customer Verified Customer

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We were told the vehicle was ready. We headed up, 35 miles to pick it up, to find out wrong part was ordered. 3 weeks to get the cat nack. We headed up, 35 miles to pick it up, to find out wrong part was ordered. 3 weeks to get the cat nack. More

by DAWN.GLEASON64 Verified Customer Verified Customer

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I’ve had 5 Lincoln’s serviced here since 2011. I wouldn’t go anywhere else. Earl, the service manager is wonderful to work with, and El Brown is an electronic genius! I wouldn’t go anywhere else. Earl, the service manager is wonderful to work with, and El Brown is an electronic genius! More

by JCORELITZ Verified Customer Verified Customer

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Amazing staff in the Toyota mobility department led by Mr Baker. Hannah super helpful and and maintenance man was super informative and awesome! Overall great experience and an amazing team. Could not be Baker. Hannah super helpful and and maintenance man was super informative and awesome! Overall great experience and an amazing team. Could not be more satisfied!! More

by jbt4242 Verified Customer Verified Customer

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I use this dealership for most of my maintenance needs. They offered and provided pick up and drop off service for my vehicle. They offered and provided pick up and drop off service for my vehicle. More

by MJPRIV00 Verified Customer Verified Customer

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Great staff, attentive to customers request. I would recommend this dealership. Dealership very clean, service waiting room very comfortable. I would recommend this dealership. Dealership very clean, service waiting room very comfortable. More

by havefaith861 Verified Customer Verified Customer

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The sales person was very helpful in selecting and find exactly the car that I wanted. exactly the car that I wanted. More

by hebdon67 Verified Customer Verified Customer

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all service experiences are always very plesant and faily priced. and on time and well informed faily priced. and on time and well informed More

by PETE36 Verified Customer Verified Customer

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I had an absolutely fantastic experience at Koons when they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were the they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were they highly knowledgeable, but they also took the time to explain everything clearly, which made me feel completely at ease. Earl and Jordan's kindness and professionalism stood out, turning what could have been a stressful situation into a pleasant one. It’s rare to find a service team that genuinely prioritizes customer satisfaction the way they do. More

by KatherineMeyer Verified Customer Verified Customer

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